Tire Bay Service Advisor Full Time

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan:  Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Job Summary

Responsible for assisting members in the selection and purchase of tires, providing a positive and professional experience, completing necessary tire bay documentation, maintaining a clean and inviting sales area, overseeing tire inventory management, and maintaining tire bay policies and procedures.

Team Members:

• Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
• We strive for flawless execution and hold ourselves accountable.   
• Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate. 
• Ensure a safe and positive environment for our members and each other. 
• Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly and positive attitude.

Members:

• Deliver service excellence through all points of contact.  
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards
  • Greet, Anticipate, Appreciate (GAA)

Club Standards: Work as a team to deliver GOLD club standards daily.

• Work with commitment and pride to deliver GOLD- Grand opening look daily
  • All items stocked and promotional plans executed
  • Maintain visible accurate signage
  • Clean and organized, inside and out

Major Tasks, Responsibilities, and Key Accountabilities

Member Interaction

• Greeting Members

• Answer phones/return voicemails

• Provide quotes & follow up on previous quotes

• Schedule appointments & follow up on missed appointments

• Confirm appointments & review installation details

• Monitor & manage bay scheduler to ensure confirmed/cancelled/completed appointments are updated

• Act as lead in special order process

• Follow up on vendor emails regarding special orders/timing

• Complete yellow appointment labels & stage tires for upcoming appointments

• Propane filling

Expertise

• Actively engage & expand tire product knowledge

• Thorough understanding of wheel alignments/tire wear

• Thorough understanding of TPMS along with tool expertise

• Assist members with questions & issues

• Be the tire warranty expert in club

• Attend training sessions as scheduled

• TIA level 100 certified

• Propane certified

• Maintain awareness of current spiffs/incentives

Inventory Management

• Responsible for checking in stocking & special order tires

• Actively maintain tire warehouse/inventory and act as lead in putting tires away

• Monitor and pull I4 returns to vendor

• Manage and complete tire returns from members and to vendors

Appearance

• Arrive to club daily in proper BJs uniform

• Maintain showroom standards & cleanliness

• Counter neat & organized

• Ensure current promotional materials are in place/remove expired

• Coffee station clean & stocked

• Member restroom showroom clean

• Paperwork correctly completed and filed

• Upcoming appointments printed, in pouches, with TPMS kits as appropriate

Qualifications

• Must be at least 18 years of age.
• Valid driver’s license.
• Strong interpersonal skills required.
• Basic computer skills or a willingness to learn basic computer skills required.
• Must pass TIA level 100 training course.
• Ability to lift over 30 pounds with assistance.

Environmental Job Conditions

• Exposure to both indoor and outdoor temperatures and weather conditions.
• Most of the time is spent standing and moving about continuously on hard surfaces. Frequent need to bend, climb, crawl, kneel, push, pull, reach, move side to side, stoop, and climb ladders/step stools. 
• Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
• Usually perform job surrounded by moving cars, machinery and/or loud equipment that may require shouting to be heard. There may be occasional exposure to company approved chemicals and cleaning agents, and strong smells.