Timberland: Associate Manager, eCommerce/Digital Operations

At Timberland, we’re a force of nature. We’re a team that steps outside, works hard together, and moves the world forward. The brand is widely recognized as the arbiter of boot culture. With a rich heritage of craftsmanship and an eye toward the future, Timberland has a decades-long commitment to make products responsibly, protect the outdoors, and build community.

So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team of fun, adventure-loving people, Timberland just may be the place for you. 

To learn more about our values and our culture, visit Timberland Careers or www.timberland.com.

Timberland: Associate Manager, Digital Operations

What will you do?

The Associate Manager, Digital Operations will be the connection between multiple eCommerce business teams on all aspects of eCommerce enhancements. The role will proactively be involved in Digital Operations with requirement gathering compilation, task tracking, and documentation from go live plans, to acceptance of requirements. Communication and ownership will be key while living the brand culture and values. This role is vital in providing efficiencies across both the US and Canada websites to deliver best-in-class customer experience for Timberland Americas. This is a hybrid role, working 3 days per week in out of the Timberland HQ (Stratham, NH).

Let’s break down that day-in-the-life a bit more.

• Responsible for managing activities throughout the design, development, and QA process to meet the standards set by the brand to drive seamless consumer interaction
• Communication and a basic understanding of agile methodologies will be key for success in this role
• Partnerships across business teams, vendors, centralized technology teams, Customer Care, and production support to drive consumer-centric experiences
• Organization and time management will be critical for this role
• Works directly with the centralized Product owners to align delivery timelines, planning for user acceptance testing, and building operational go live plans
• Continuously analyze the current process for ways to increase productivity and quality
• Organizes communications between stakeholders to ensure continuity, end to end
• Works with the internal and external QA teams to plan and activate test cases within JIRA Test Case management following agile methodologies during both UAT and BAV.
• Works with Operations team to build success metrics and ensure the ability for ongoing monitoring of post-launch results through analysis and reporting
• Drive continual product improvements and partner to inform the product roadmap with new ideas based on ongoing user research or enhancements needed out of delivery
• Ability to coordinate and manage meetings among various stakeholders and lead group discussions with clear documentation
• Drive socialization, demonstrations, and trainings on new business enhancements
• Builds lasting relationships with internal and external partners by creating ongoing value for both sides and ensuring outstanding communication and follow-through on commitments
• Assist with management of budget, including creation of requisitions, POs, and prompt receipt and payment of invoices across multiple vendors
• Partner with our Wholesale and Sales Ops team to maintain hygiene of our store locator database

What do you need to succeed?

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you’ll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 3-5 years of experience in project management and/or eCommerce operations.

The foundation skills you will need in this position are:

• Knowledge of eCommerce platforms, APIs, release planning, development practices, and agile methodology
• Leadership, strategic thinking, and practical organizational planning skills
• Nimble and flexible about changing priorities & business needs, and managing across large cross-functional groups
• Organized, self-starter who can ramp up quickly and thrive in a fast-paced environment
• Detail oriented and a multi-tasker in equal measure
• Must have experience with JIRA, Confluence, and Smartsheets
• Experience with Salesforce Commerce Cloud (SFCC), Core Media, and Business Spend Management Tools (like Coupa) a plus
• Excellent communication skills and ability to interact with all levels of end users and technical resources

What does success looks like?

• Strong team and brand engagement
• Key to success of long-term digital strategy
• Trusted partnerships with Digital, DT, Product Development and greater VF organization
• Clear and confident on what it takes to work cross functionally on key initiatives

Now WE have a question for YOU.

Are you in?

Hiring Range:

$65,600.00 USD - $82,000.00 USD annually

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com  and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at peopleservices@vfc.com. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.