The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Join our team as a Ticketing Representative, where you'll play a vital role in providing exceptional guest service by handling ticket sales for various properties, internal shows, events, exhibits, and attractions. You’ll exceed guest expectations while managing cash transactions and ensuring guest satisfaction through outstanding service recovery. If you’re passionate about delivering an unforgettable experience and enjoy a dynamic environment, this is the perfect opportunity for you!
THE STARTING RATE: $17.04
THE DAY-TO-DAY:
Sell tickets, upsell, cross-sell, and process ticket orders, including will call for shows, events, exhibits, and attractions, while providing prompt and courteous service to all guests.
Perform ticket verification prior to entry into exhibits and events.
Provide educated answers to guest questions and furnish detailed information regarding property facilities and services.
Resolve guest complaints within the scope of authority.
Utilize and balance a cash drawer with various tender types while processing ticket sales.
Interpret and operate multiple computer and ticketing systems with accuracy.
Answer multi-line telephones using proper etiquette.
THE IDEAL CANDIDATE:
Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
Effectively manage multiple tasks under pressure of deadlines in fast-paced environment
Able to take initiative and exhibit flexibility
Effectively communicate in English, in both written and oral forms
Able to work indoors and in a fast-paced, busy environment
Has over 6 months of customer service and/or cash handling experience
Must be available to work show days, evenings, weekends and holidays.
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Health Benefits
Health & Income Protection Benefits (For eligible employees)
Maintain a work/life balance
Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
Free meals in our employee dining room
Free parking on and off shift
Various programs and networking opportunities to help you get promoted
Volunteer opportunities to give back to the community
Other various discounts with company partners such as travel, electronics, online shopping, and many more
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16057
Are you ready to JOIN THE SHOW? Apply today!