Join our team to help create and develop the future of live entertainment and sports in Orange County!
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Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.
Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.
Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold
Pay Details:
The starting hourly rate range for this position is $19.50 to $22.30 per hour. The actual hourly rate offered will take internal value, peer equity, job-related factors, and other organizational considerations into account.The Ticket Operations Representative is a full-time position that supports the ticketing needs of the Anaheim Ducks Sales Department as well as the Honda Center Premium Department. This position assists in the day-to-day operation of the Anaheim Ducks and Premium Ticket Operations Department in the areas of suites, club seats, season seats, partial plans and single day event tickets.
Responsibilities
Process ticket orders received from sales department in Archtics, including rental suites, season, partial plan, SRO, and club tickets
Build ticket accounts, process payments and distribute tickets and ticket packages; including the Premium monthly mailing
Generate ticket data reports using Excel on an as needed basis
Assist with invoicing and payment reconciliation from Premium and Ducks ticket holders
Work Honda Center events as the Premium Ticket point of contact along with assisting in the Box Office on Ducks game days; operate a game day Will Call window and act as initial level of problem resolution at Will Call
Process season ticket upgrades at annual Select-A-Seat event
Maintain accurate files of all correspondence and order forms for premium accounts, season accounts and all other ticket orders
Provide excellent customer service for Premium clientele and Anaheim Ducks season ticket members; assist in resolving ticketing problems, guest complaints, etc.
Perform duties as assigned
Qualifications
College degree preferred
Basic level knowledge of Microsoft Excel required
Demonstrated professionalism
Technical knowledge of the Ticketmaster Archtics system preferred
Able to work a flexible schedule, evenings, weekends and some holidays
Able to work well with internal and external customers and demonstrate exceptional guest service skills over the phone and in-person
Able to handle multiple tasks and work under pressure
Knowledge, Skills and Experience
Education - High School Diploma or Equivalent
Experience Required - 0-1 Year
This position is on-site.
MR2026
Company:
Anaheim Ducks Hockey Club, LLCOur Commitment:
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
Thanks for your interest in becoming part of OCVIBE!