Third Party Management Advisor - HIH - Evernorth

The Third-Party Management Advisor is responsible for performing activities related to the governance, vendor & risk management, portfolio and relationship management processes in support of Cigna's Technology organization.  Specifically, this role is centered around the Global Technology (Information Technology) Outsourcing firms that provide consulting and professional technology services to Cigna across the globe including but not limited to software development, software engineering, quality assurance/engineering, data & analytics services, production support etc.  This role will require interaction with senior leadership to build portfolio and vendor management strategies that align with Cigna's global Technology initiatives, projects and programs.  Additionally, this role will support Procurement / Sourcing teams in negotiations, RFP and proposal analysis etc.   A working understanding of Technology legal contracts as well as deep analytical skills and financial acumen is desired. 

Responsibilities

Vendor Management 

• Accountable for providing strategic direction and overall governance associated with assigned supplier relationships including but not limited to; 

• Track and monitor aggregate supplier performance against measures and guidelines and report on said performance in a monthly, quarterly, or annual manner. 

• Drive governance and issue resolution for all areas of the assigned portfolio 

• Identify and action opportunities to improve the supplier governance approach and procurement process which could have significant financial impact on the organization 

• Perform recurring Enterprise Business Review sessions with business/matrix partners and suppliers on a quarterly or semi-annual basis to provide strategic guidance to suppliers 

• Responsible for supplier governance activities
  • Perform supplier governance tasks within the TPM tool for assigned Suppliers including supplier profiling, research, spend reviews, and other tasks as assigned
  • Perform vendor-facing assessments including SLA reviews, business continuity plan reviews, contact updates, insurance certificate reviews, and other assessments as needed
  • Manage and analyze supplier scorecards and surveys, ensuring proper measurement of supplier performance and sentiment within the Enterprise

Portfolio Management 

• Accountable for cultivating and developing strong relationships with business customers to understand their portfolio of business and drive supplier focused solutions to their ever-changing requirements including but not limited to; 

• Navigate highly complex supplier landscape which includes ever-changing strategies and priorities  

• Facilitate top to top discussions with senior leaders from Cigna and suppliers 

• Bring strategic thinking and thought leadership to overall Business Requirements, Enterprise Agreements, Service Level Agreements, Change Orders, Statements of Work  

• Collaborate with sourcing teams and other TPMs and business requesters to assist in supplier performance management and negotiations as needed.
  • Perform reporting and analysis on spend and supplier portfolios as needed
  • Perform analysis on expiring contracts, renewals, and other contract pipeline data as needed to support the business areas and strategic sourcing
  • Execute terminations and non-renewals of supplier agreements as needed, ensuring appropriate steps are taking to offboard the supplier’s services

Qualifications

Required Skills:

• Minimum of 11 –13 years’ experience in third party management, global procurement or operations and management experience strongly preferred 
• Experience developing and maintaining relationships with Senior and/or Executive levels both internal and external to achieve desired outcomes through contracted engagements. 
• Experience drafting, revising and reviewing contracts, Service Level Agreements, Master Service Agreements and Statements of Work 
• Demonstrated negotiation and third-party management skills with proven success; able to negotiate directly with internal and external partners preferred 
• Excellent presentation, written and verbal communication skills among various levels of leadership 
• Ability to excel and prioritize workload in an environment of high ambiguity and quick pace 
• Competence with Microsoft Word, Excel and PowerPoint with strong emphasis on Excel 
• Bachelor’s degree in supply chain management or a related field strongly preferred 

Desired Experience

• Experience in the health-related fields such as health services, health insurance, pharmacy benefits management, and related fields
• Experience with HIPAA, Business Associate Agreements (BAAs), and other related US Healthcare concepts
• Exposure to Third Party Management systems such as ProcessUnity, Ariba or similar Procurement systems, and Icertis or similar Contract Lifecycle Management (CLM) systems
• Experience working with a matrix organization and other internal partners to execute on goals
• Experience in a broad range of indirect procurement categories such as health & wellness, business process outsourcing, technology, corporate services, and others

Location & Hours of Work

• Full-time position, working 45 hours per week. Expected overlap with US hours as appropriate
• Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH)

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services