Tenant Support Coordinator

• Permanent Part Time | 30.4 hours per week  
• $72150 plus super plus Not for Profit Salary Packaging
• Location: Coffs Harbour NSW 2450
• Make a meaningful difference to the lives of Australians in need.

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

We’re thrilled to announce an exciting opportunity to provide vital Case Management support to an impactful program in Coffs Harbour: Tailored Support Coordination Service (TSCS):

Our TSCS program focuses on crafting personalized, goal-oriented support plans for tenants and their families. This service ensures that clients can access essentials services and develop personal goals.

Your role as the Integrated Housing Support Coordinator provides a range of interventions, support coordination and case management services to Mission Australia Housing clients/tenants designed to secure housing services, sustain tenancies, and contribute to improved engagement, wellbeing and independence.

Your key responsibilities will be to:

• Respond to referrals of clients to the service and complete intake assessments
• Work with clients to create holistic and strength-based individualised case plans utilising SMART goals including referral to supplementary services as needed.
• Offer/deliver client focussed interventions to individuals and groups
• Provide coaching and support to clients to help them sustain their tenancy
• Liaise with internal and external stakeholders to sustain tenancies.
• Ensure that all required external and internal data is accurately recorded on a timely basis.

Requirements for Success

• Tertiary qualification in Community Services, Social Work, Drug and Alcohol, Mental Health or other related discipline preferred
• Good understanding of the challenges and difficulties in the social housing sector
• Experience and ability to build rapport with people identifying complex support needs.
• Established relationships within the service sector preferred.
• Previous experience developing complex case plans.
• Established relationships within the service sector preferred.
• Ability to coordinate, facilitate and participate in group and one-on-one information sessions and activities
• The ability to work with clients who are facing challenging and multiple barriers to tenancy.
• Strong verbal and written communication skills
• Current Driving Licence

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at Deadlycareers@missionaustralia.com.au  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you