Work is Sweet!
'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.
Job Description Summary:
The General Office Associate is responsible for managing mail and research payments, overseeing sales terminal operations, processing credit card refunds, releasing orders, and communicating with customers.
Job Description:
Key Responsibilities:
- Review all mailed orders for completeness and accuracy of information (form of payment, complete addresses, gift cards). Both Mail Order and VS.
- Apply order numbers to order and checks, Recording the payment onto the orders (accuracy is very important).
- Research all payments received to ensure proper posting of orders and avoid duplicating orders, be able to problem solve discrepancies up to including contacting customers and adding very detailed notes into Salesforce.
- Telecheck Warranty approval and processing spreadsheets for cash data entry.
- Contact customers to resolve various problems within their order and prevent. Further processing delays (delivery dates or balance due).
- Follow up on previous orders on hold due to nonpayment.
- Review all refund adjustments for accuracy, and approval, add notes to order regarding status.
- Perform multi-cash distribution transactions for multiple orders forms from customer with large list of recipients for order entry.
- Distribution of incoming mail & interdepartmental mail.
- Complete special projects as assigned by the department manager or Supervisor.
Minimum Qualifications:
- Demonstrated proficiency in personal computers, including Word, Excel and 10-Key by touch strongly preferred.
- Account Receivable experience preferred.
- Excellent verbal and written communication skills; strong organizational and customer service skills required.
- Strong problem-solving skills.
See's is an EOE
See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).