Temporary Enterprise Scheduling Coordinator (ESC) (Madrid)

Job Description

Agilent is collaborating with leading biopharmaceutical partners and is hiring for the integral and dynamic role of Enterprise Scheduling Coordinator (ESC) in Madrid on a 12 month contract.

As an ESC, you will play a key role in ensuring our field service team delivers outstanding customer service. You’ll plan and schedule daily assignments, making sure the right service engineer is in the right place at the right time. Your work will help our teams operate efficiently, control costs, and consistently exceed customer expectations.

In this role, you’ll manage day to day operations in your region, resolve scheduling challenges quickly, and keep workflows running smoothly. If you’re organized, detail oriented, and ready to make a real impact in a fast paced, global company, we’d love to hear from you.

The role is based in Madrid and requires availability to attend in person meetings and customer interactions as business needs require.

Main objectives of the role

• Represent Agilent Technologies delivering high levels of customer satisfaction in a dynamic, fast-paced pharmaceutical site. 
• Effective planning and scheduling of engineers for onsite maintenance activities.
• Manage and update scheduled services plan, ensuring successful completion of services and responding to breakdown repair requests.
• Work in partnership with customer(s) internal & third-party vendors
• Manage contractual response times, minimizing rescheduling and ensuring services are delivered within agreed timelines. 
• Build strong customer relationships by prioritizing customer requirements and proactively communicating any scheduling changes.

Key Responsibilities:

• Serve as the primary point of contact for contract related queries and customer communication.
• Plan and schedule daily service activities, ensuring engineers, parts, and standards are aligned with site requirements.
• Manage daily administrative tasks, including quotations, purchase orders, and cost reconciliation.
• Handle high volumes of calls and emails, maintaining agreed service levels and strong customer support.
• Maintain accurate customer asset and documentation records, including vendor documentation and induction scheduling.
• Monitor performance metrics and service timelines, ensuring maintenance, repairs, and preventive tasks meet customer expectations.
• Create and update service orders in SAP CRM, ensuring data accuracy and proactive tracking of out of scope costs.
• Participate in customer meetings and collaborate as a positive team member, supporting smooth operations and continuous improvement.
   

Qualifications

• Master’s or bachelor’s degree or equivalent experience in a similar role, with proven customer service or project management experience.
• Strong planning, organizational, and problem-solving skills, with the ability to work independently in a fast-paced environment.
• Excellent communication, negotiation, and teamwork abilities, with a proactive and solutions-oriented mindset.
• Fluent in both Spanish and English

On a personal level, you are autonomous, customer focused and a team player. You have great interpersonal, communication and persuasion skills to interact with many internal and external partners. You show a real can-do attitude; resilience and you like to solve problems. Whilst being flexible and adaptable, you have also strong time management skills, ability to manage concurrent priorities, and attention to details.

We offer: 

• Outstanding company culture

• Career development opportunities

• Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance…

• A position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

Occasional

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support