Temp-Order Support

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too

Who you are:

The purpose of this job is to exceed customers’ expectations by focusing efforts to provide a high level of service with (lead time improvements and special order handling) and financial savings through transport savings. To proactively work with securing quality, deviations, problem solving, and drive improvements which enable the standard order flow

About the job:

• Main point of contact for value added support for:
• Lead time improvements (Expedites, Emergency Breakdowns, Alt Supply chains)
• Special order requirements (VIP Customers, additional order documentation, large dollar orders, etc)
• Manual Supplier Purchase Order handling
• Secure quality by providing the specifications and requirements of the items
• Place and communicate material requirement via Purchase orders to suppliers and handle deviations within placed purchase orders, secure delivery on time and follow up on delayed orders;
• Receive and register order confirmations from suppliers, handle and communicate deviations;
• Purchase items for stock and/or project orders incl. min/max settlement;
• Handle deviations in supplier invoice and potentially authorize supplier payment;
• Continuously secure the availability of material according to requirements from both internal and external customers;
• Obtain the best possible lead times from the supplier prior to acknowledgement;
• Ensure the most economical transportation option is used to meet the customer’s demand (Ocean vs Air Freight or Ground vs Air Express)
• Updating the ERP system with any changes to the item parameters required to ensure correct communication and visibility with our internal and external customers.
• Inventory control in right level and reduce the obsolete&slowmoving
• Deviation handling (Activities to handle deviations in order to run the business)
• Focus and follow up on results related to strategic goals: Quality,DOTp and cost
• Support activities (Value added activities to improve the business)
• Facilitate key tasks as defined in the order handling team in order to prevent the need to hand over activities back to the order handling team
• Developing and improving day to day customer / supplier relationships

What you know:

Qualification: Associate degree or higher education

Experience: 4+ years of service experience in a distribution / operations environment

Additional Requirements: Flexibility to travel up to 10%

Skills: Proficient typing ability, Ability to communicate clearly and effectively both written and verbally in English and local language with both internal parties and external suppliers and customers, organized, detail oriented, problem solving

Attitude: Team player, Sense of urgency, Service Minded, Willingness to learn, change, and adapt, relationship building

Motivation: Is driven to handle customer / supplier requests in a speedy manner.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.