Teller (Fixed Term)

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The role is responsible for delivering world-class service through the accurate and efficient execution of all teller-related transactions in full compliance with established banking procedures. The position entails proactively addressing CABS clients' needs, identifying cross-selling opportunities, and adhering to the Branch Operations Manual, standing instructions, regulatory circulars and directives, as well as operational guidance issued by the Head Teller.

Responsibilities

• Authenticating clients and transactions by following relevant procedure and policies to ensure accuracy and to prevent fraud, risks and losses.

• Confirming actual cash on hand against system balances, at start of day, end of day and at regular intervals, and ensuring corrective action is taken as soon as possible.

• Complying with teller limits.

• Immediately declaring any discrepancy in actual cash on hand against system balances, to management, ensuring that corrective action is taken as per procedure and policy to minimize losses.

• Preparing all transactional documents and originals (WASTE) in the required format by the required deadline for filing purposes

• Providing world class service to clients by greeting, listening and asking questions to ensure an understanding of client's needs.

• Delivering on identified needs following the appropriate process and procedures, and providing feedback to clients to satisfy needs, build relationship, and retain the client.

• Identifying opportunities for making suggestions to better meet customer needs and referring clients to the relevant areas to enable cross-selling of products.

• Staying abreast of CABS risk and compliance requirements by reading the relevant circulars, Standing Instructions and attending sessions to remain current.

• Seeking opportunities to improve business processes and systems by identifying and recommending effective ways to operate and add value to CABS.

• Acting as Brand ambassador by displaying appropriate behavior and CABS values.

• Mitigation of risks.

• Producing written and stamped teller entries.

Skills

Customer Experience (CX), Customer Service, Digital Literacy, Financial Acumen, Regulatory Compliance, Risk Management, Sales

Competencies

Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education

Diploma (Dip): Accounting And Business Administration

Closing Date

28 November 2025 , 23:59

The Old Mutual Story!