Teller

Teller

Department: Department of Veterans Affairs

Location(s): Washington, District of Columbia

Salary Range: $51957 - $67543 Per Year

Job Summary: The Teller is responsible for establishing and maintaining a complex Agent Cashier Unit assigned to Fiscal Service. Primary duties involve cashier activities composed of the broad areas of collection and disbursement of funds and proper distribution of salary checks and earnings and leave statements. In this capacity, the incumbent is designated as an authorized Agent of the Treasury Department and is personally held responsible for the Treasury's advance.

Major Duties:

• Tellers perform a very critical role within the VA system and function independently with a broad knowledge base and receive minimal supervision. Duties include, but are not limited to: Responsible for planning, staffing, directing, and training all activities of the Unit, taking prompt action as necessary to modify and/or change existing practices with the objective of efficiency in operations and maintenance of work on a current and accurate basis in accordance with all existing laws and regulations. Balance accounts daily to ensure that the disbursing fund and collections are properly accounted for. Must insure against improper disclosure of the safe combination and to insure the combination is changed at least once annually and/or in accordance with manual requirements Responsible for all Agent Cashier input to the Austin Finance Center and Treasury reports, reconciliations, and all disbursements and receipts of cash instruments. Determines the acceptability of payment documents and cash items, aided by knowledge of Treasury Department and Department of Veterans Affairs regulations. Collections received from insurance companies are for inpatient and outpatient services provided to veterans and non-veterans that are billed under the Medical Care Cost Fund program. Resolves technical problems not covered by precedents or established policies. maintenance and withdrawals from a depository checking account; Citicorp Convenience Checks; Third Party-Insurance Company Collections for the MCCR Program; Pharmacy, Means Test, Inpatient, and Outpatient Co-Payments; and VISA/Master Card Credit payment systems. Must insure against improper disclosure of the safe combination and ensure the combination is changed at least once annually and/or in accordance with manual requirements. Analyze work requirements and determine resources, equipment, and other needs to efficiently and safely accomplish customer service assignments. Assigns and explains work requirements to Teller and Imprest Fund staff for new or changed policies, functions, goals, and processes. Makes cash payments to patients, employees, and cash replenishments. Receives receipts, deposits, and accounts for collections received. Assumes personal financial accountability for any monetary loss which results from the performance of duties. Responsible for preventing access of unauthorized individuals to the Agent Cashier Office and maintaining and practicing appropriate security measures. Work Schedule: Monday - Friday, 7:00 a.m. - 3:30 p.m. Virtual: This is not a virtual position. Position Description/PD#: Teller/PD19024-O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: collecting cash, checks, and/or credit card payments; preparing receipts and deposits; reconciling payments received; and balancing accounts to ensure the disbursement and collection of funds are properly accounted for. Preferred Skills: Accurately gathering and analyzing data, facts, and documents and determine their validity. Interacting with the public clearly and concisely while providing financial customer services. Using automated systems, a personal computer, a calculator, and other office equipment. Handling cash transactions. Accounting and/or other financial management methods, techniques, precedent cases, and procedures to resolve especially difficult or sensitive problems. Working knowledge of travel rules and regulations, including travel card policies. You will be rated on the following Competencies for this position: Customer Service (Clerical/Technical) Oral Communication Principles of Accounting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, with some walking, standing, bending, and carrying of light items, such as paper, computer reports, and files. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/13/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12886307. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Application Deadline: 2026-03-13