Job Description
Supervise frontline team. Provide means and ability for the team to provide exceptional service and maintain process standards
- Lead, manage and develop direct reports by providing guidance and coaching against all key result areas set
- Carry out monthly Performance Management conversations with direct reports
- Ensure customer related enquiries and complaints are handled more efficiently and effectively to avoid escalation
- Ensure Tellers are sufficient for `peak/valley periods and plan staffing in advance
- Approve, validate, verify and authorize teller transactions
- Ensure that the teller area presents a tidy, professional image to customers
- Control cost related to cash holdings / limits
- Pro-active management of errors and teller differences (Manage loses due to teller differences against set target)
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
22/03/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.