Job Description:
Pluxee is a global player in employee benefits and engagement that operates in 29 countries.
Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders — from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
The Telesales Farmer – Small Accounts is responsible for managing, retaining, and growing an assigned portfolio of small business clients. Operating through outbound calling and digital channels, the Farmer builds long-term relationships, promotes benefit adoption, and drives upsell opportunities. The role is central to ensuring clients derive full value from Pluxee’s digital platform, positioning the company as a trusted partner in employee engagement.
RESPONSIBILITIES
1. Portfolio Development & Relationship Building
Conduct proactive outreach to review client satisfaction, solution usage, and evolving needs.
Build rapport with HR and decision-makers to become their go-to advisor on benefit usage and platform value.
Reinforce the value of existing benefits through regular client contact and practical guidance.
2. Engagement Optimization & Education
Educate clients on employee usage behaviors and best practices to improve adoption.
Proactively support re-onboarding, feature activation, or communication initiatives.
Identify and address blockers to employee or merchant network usage.
3. Upsell & Expansion Opportunity Management
Identify upsell opportunities based on company growth, new needs, or underutilized segments (e.g., mobility, culture, well-being).
Prepare and pitch simple commercial upgrades aligned with budget and need.
Track and convert opportunities using Salesforce.
4. CRM & Insight Sharing
Maintain accurate records of client status, usage patterns, and opportunity stage in Salesforce.
Share market insights and product feedback with Sales and Product teams.
REQUIREMENTS
Education
Bachelor’s degree in Business, Marketing, HR, or related field.
Work Experience
1–3 years in B2B account management, client success, or retention roles.
Experience with SaaS platforms or HR solutions is strongly preferred.
Languages
English is an advantage for communication and training purposes.