Telephone Operator

Telephone Operator

Department: Department of Veterans Affairs

Location(s): Lebanon, Pennsylvania

Salary Range: $36778 - $47817 Per Year

Job Summary: This position is located under the Lebanon VA Medical Center (VAMC) in Lebanon, PA, and reports to the Health Administration Division. The primary purpose of the position is to provide comprehensive telephone, telecommunications and clerical support to the VAMC and all associated sites.

Major Duties:

• The Telephone Operator provides a welcoming and positive first impression of the Lebanon VAMC Healthcare System by processing incoming, outgoing, networked, and interoffice calls regarding hospital services, patient information and providing emergency notification information. The incumbent of this position performs work in the Lebanon VAMC Center for Development & Civic Engagement (CDCE), which encompasses a variety of different duties and responsibilities relating to provision of telecommunications and office clerical services to all facilities within Lebanon VAMC as well as performs telecommunications support assignments which involves a significant amount of customer service in recognizing and routing patient and other inquiries to the correct Lebanon VAMC location and program. Major duties include but are not limited to: Operate centralized telephone system to receive and connect incoming and outgoing calls; Utilize complex computerized equipment and telecommunications software; Interview incoming callers to route calls to appropriate destination; Operate internal and external paging system; Respond to alarms and acts as key member for various emergency situations; Organize CDCE correspondence to include memorandums, spreadsheets, word documents; Maintain department records management; Troubleshoot telephone and computer related problems. Work schedule: 8hr shift, Days/Evenings and Weekends possible. Compressed/Flexible Schedule: Not available Telework: . Telework is not available for this position. Position Description Title/PD#: Telephone Operator/PD02797A

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/01/2025. General Experience: You must have one year of general experience to include progressively responsible clerical, office, or other work that indicates the ability to complete the indicated competencies of the position.. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two years of education above high school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of general experience and education beyond the one year of education above high school. You will be rated on the following Competencies for this position: Customer Service (Clerical/Technical) Information Management Technical Competence Telecommunications Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical Requirements: The work is sedentary. The employee sits comfortably to do the work. There is some moving around to adjust equipment; carrying of light items such as papers, books. Monthly/Quarterly, the operator must ambulate throughout the campus to conduct power fail phone checks, nurse call alarm checks, and other alarm monitoring checks as established by department policy. This may require being away from the regular work station for several hours.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 12/01/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12838463. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. If initial application submission is updated and resubmitted with a new resume, only the most current resume will be reviewed for consideration. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Application Deadline: 2025-12-01