Telehealth & AV Systems Analyst I

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report.

Work Shift:

Day Shift

Time Type:

Full time

Department:

CC017685 Telehealth

Summary:

Monday to Friday, 7:30 a.m. to 4:30 p.m.

Additional Information:

The Telehealth & AV Systems Analyst I serves as an application specialist who uses basic knowledge, clinical, financial, or information technology experience to develop, establish, and maintain computer application solutions. Collaborates with customers, vendors, and other IT professionals to meet challenges to maximize efficiency and achieve quality outcomes. Uses understanding of system integration to ensure that other systems and modules will work in harmony with their supported applications. Completes basic work assignments that are multi-disciplinary, multi-application oriented, and may require new and unique approaches with a varied group of people.

** This position includes on-call responsibilities and requires the ability to report on campus within approximately 45 minutes to address urgent technical and audiovisual issues that impact clinical and operational functions.**

Required Education:

High school diploma or GED or equivalent

Recommended Education:

Bachelor's degree in a related field of study.

Required Work Experience:

High School Diploma/GED, or 2 years of experience in lieu of a diploma/GED.

Recommended Work Experience:

Required Certifications:

Recommended Certifications:

Application Certifications specific to Assigned Roles -  

Description

1. Works closely with users to provide a stable and reliable system and maintaining a high level of customer service.

2. Provides timely and courteous end user support.

3. Acts as the first level of support for the applications assigned.

4. Assists trainers in the development of training material related to supported applications.

5. Performs in-depth analysis, troubleshooting, and root cause analysis of system issues and uses critical thinking and resources to solve application issues.

6. Analyzes and tests new functionality in releases to determine application viability and integrity.

7. Provides regular maintenance to navigators, flow sheets, and all other application components.

8. Maintains appropriate system documentation and audits.

9. Provides on-site and phone support as necessary.

10. Adheres to change control process.

11. Communicates with customers, peers, and supervisors to provide status of current projects or problems.

12. Attends and engages in department meetings.

13. May require valid driver's license and insurance if role requires.

14. May require maintenance of inventory records pertaining to equipment location, repair and maintenance.

15. Performs other duties as assigned.