Regular
There are some GREAT PEOPLE out there... we should know we hire them!
IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:
https://www.myworkday.com/mohegan/d/inst/1$9925/9925$11925.htmld
TELECOMMUNICATIONS TECHNICIAN
Full Time
Salaried
Target Salary Range $52,560 to $65,700 per annum
Placement within the hiring range is based on skills and experience
Application Deadline: May 10, 2026
Are you a conscientious professional who focuses on the smallest details in order to ensure unsurpassed levels of service? Do you pride yourself in being a great leader while ensuring maximum operational performance? If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.
The job involves:
- Installing, supporting, maintaining, configuring, diagnosing, repairing, upgrading, and optimizing all telephone systems and services, voicemail and PBX communication systems, video conferencing, cellular services, and RF radio environments
- analyzing and resolving telecommunications issues in a timely and accurate fashion and assisting user needs
- Research and evaluate emerging telecommunications technologies, and recommend solutions for purchase and organizational implementation
- responsible for the strict adherence of the Information Technology department’s compliance policies, internal control procedures, Alcohol and Gaming Commission of Ontario control specifications, and Casino workplace policy and procedures
- responsible for all telecommunications related tasks
- Ensuring guests are provided with the highest level of service; making decisions pertaining to the betterment of the guest’s experience
- Thorough knowledge of all activities and promotions occurring at our casino properties
- Working independently and in a team environment
- Flexibility to support a 24/7 operation
The ideal candidate has:
- Strong working knowledge of Cisco Unified Communications Manager (CUCM)
- Experience working with an Avaya Telecommunication System
- Experience working with MDM solutions (WorkspaceOne, InTune)
- Working knowledge of mobile phone provisioning and support
- Experience working with Digital Trunking Two Way Radios
- Minimum 3 years’ experience in IT environment
- University/College degree computer science, related certificate or equivalent work-related experience
- Gaming and Hospitality industry experience an asset
- Telecommunications Certified Professional an asset
- Excellent multitasking skills with the ability to prioritize tasks and meet deadlines
We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.
We thank all applicants for their interest, however, only those selected for an interview will be contacted
Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos