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Job Summary
The Telecommunications Operator is responsible for operation of PBX Console
Friday - Monday 3:00pm - 11:00pm
Job Specific Responsibilities
Daily assignments include but are not limited to:
• Operates a telephone console in receiving incoming and intercampus calls, transferring calls, taking accurate messages for intended recipients, and providing non technical informaion upon request to callers or specific department staff
• Establishes, monitors, and logs conference calls; Identify and report unusual or reoccurring calls.
• Manage messaging and paging services for physician administrators and designated employees
• Route emergency calls; Call pages for emergency codes.
• Performs all other related work as assigned
Education and Experience
• High School Diploma or GED
Skills and Abilities
• Ability to provide telephone or email support to end users for technical questions or issues
• Self motivated and can work with minimum supervision
• Ability to remain calm under pressure and in cases of emergency
Interaction with Other Departments and Other Relationships
Must be able to work well with a wide variety of people, often in stressful situations. Though patient contact is very limited the incumbent must be able to work in the patient care environment while maintaining the dignity of those patients.
Physical Capabilities
Must be able to carry, push, pull, and lift up to 20 pounds. Work involves sitting for extended periods of time. Visual and auditory aptitude is required.
UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
*Request for accommodations in the hire process should be directed to UMC Human Resources.*