Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Telecom Operations Specialist – Genesys Cloud Voice
Connections matter—especially when urgency is critical. Our technology powers those moments, creating Experience as a Service. At Genesys, we own the services we deliver, and words like scalability, resiliency, and automation are at the heart of everything we do.
Genesys Cloud Voice is an Internet-based telephony service hosted on Amazon Web Services (AWS). Built on microservices, it powers a carrier-grade voice platform that delivers over 105 million calls and 230 million billed minutes each month—and growing.
You’ll work in a fast-paced, startup-like culture where innovation, experimentation, and change are constant. [Learn more about Genesys Cloud Voice here.]
Be detail-oriented and collaborative across teams
Thrive in a high-performance, fast-paced environmentlearn
Manage tasks and goals independently with a self-starter mindset
Bring a positive attitude and willingness to take on new challenges
Stay customer-focused and proactive when issues arise
Demonstrate strong communication skills (verbal & written)
Be a solution-oriented problem solver
Create and update processes to improve customer experience
Follow established procedures with consistency and accuracy
Facilitate customer number porting and purchasing with providers
Communicate order status to customers via email in real time
Enter and manage order data in carrier systems with high accuracy and timeliness
Maintain accuracy and compliance with company and industry standards
Manage, create, and coordinate requests across multiple databases
Diagnose and resolve issues with telecom providers
Monitor telecom utilization and assist with capacity planning
Communicate regularly with colleagues and management
Participate in daily stand-ups to share progress, challenges, and ideas
Support Customer Care with escalations and case resolution
We’re a collaborative, knowledgeable, and supportive group. We help each other solve challenges, share expertise, and celebrate wins together.
Bachelor’s degree or equivalent experience
Proven project management experience with successful delivery
Proficiency in Microsoft Office; intermediate Excel skills preferred
Experience with carrier telecom operations (number purchasing, porting, provisioning)
Strong communication skills (verbal & written)
Solution-oriented problem solver
Self-motivated and able to work independently
Experience with telecom provisioning, carrier support, and number porting
Knowledge of telecom regulations
Familiarity with AWS-hosted services or microservices environments
Project management expertise
Benefits:
Stability of a multinational company and the flexibility/speed of a startup company.
The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
Keep you in the loop: Complete support and transparency from our global/local leaders.
An A-team: Talented and experienced professionals you can grow professionally with.
An open & inclusive community.
Career development: We will support your professional growth because your goals are important to us.
Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based.
Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.
Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.
And a fabulous new HQ from near Nyugati Railway Station at Budapest.
Not the right role for you? Join our Talent Community below to stay connected and be the first to hear about suitable future opportunities.
https://crm.findemtalent.com/community/signup/6806b2d21cb7fc12bc00f8a4
#LI-MC1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.