Telecom Administrator

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

 

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

 

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

 

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Telecom Administrator is an entry-level operative position within Infobip Platform Operations and works under the supervision of a mentor and senior team members, learning by performing administration tasks related to projects, setup, and maintenance in an accurate and timely manner.

Registration of Traffic Worldwide

• Administration of Infobip senders database  
• Processing customer sender registration requests and registering them directly with MNOs/suppliers  
• Providing traffic security (both external and internal) through content restrictions and template registration  
• Specializing in region-specific or product-based registration processes  
• Ordering numbers (VLN/SC) and enabling setup for two-way communication between our customers and end users  
• OTT traffic registration for WhatsApp, Viber, KakaoTalk, Zalo, Telegram, Line, Internet of Things, Rich Content SMS, Mobile Identity, and Google Business Messages  
• Ensuring data accuracy and maintaining organized, detailed records and files to document actions and processes  
• Cooperating with other departments to ensure compliance in all aspects of defined processes  
• High awareness of end-user needs and supporting an excellent customer experience (internal and external)

Focus on Continuous Development

• Participate in continuing education sessions  
• Become familiar with technical processes and tool functionalities related to sender registrations and related workflows

Qualifications

• Advanced English level (mandatory)  
• Good communication skills  
• Proactivity  
• Experience in Back Office, Customer Support, or Call Center (a plus)  
• Attention to detail  
• Intermediate Excel level

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. 
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. 

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

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