Job Title
Technology Lead – Corporate Real Estate & IFM Platforms
Job Description Summary
The Technology Lead – Corporate Real Estate & IFM Platforms is a senior leadership role responsible for defining, governing, and advancing the technology ecosystem that enables Integrated Facilities Management (IFM) across a large corporate real estate portfolio.
This role serves as the strategic bridge between Corporate Real Estate, Facilities, IFM service providers, IT, Security, and Business Leadership, ensuring technology investments deliver measurable operational efficiency, service excellence, and improved employee and occupant experience.
The role combines deep hands-on knowledge of IFM technology platforms—with ServiceNow Workplace Service Delivery (WSD) as a core requirement—and strong capability in change management, operating model transformation, and stakeholder leadership.
Job Description
Key Responsibilities
Technology Strategy & Platform Leadership
- Define and own the corporate real estate and IFM technology vision, strategy, and multi‑year roadmap, aligned to enterprise and workplace objectives.
- Act as the technology authority for IFM, workplace, and real estate systems, ensuring platforms are scalable, secure, interoperable, and standardized.
- Lead platform rationalization, integration, and modernization across IFM, IWMS, CMMS, CAFM, analytics, and reporting tools.
- Translate business and operational requirements into technology strategies, investment cases, and execution plans.
IFM, IWMS & ServiceNow WSD Ownership
- Own the performance, configuration, governance, and continuous improvement of core IFM technology platforms, with ServiceNow Workplace Service Delivery (WSD) serving as a primary system of record.
- Lead design and optimization of ServiceNow WSD workflows, service catalogs, SLAs, request fulfillment, vendor coordination, and experience-based reporting.
- Ensure ServiceNow WSD integrates effectively with IWMS/CMMS platforms, asset systems, analytics tools, and third-party vendors.
- Partner with Corporate IT to align ServiceNow WSD usage with enterprise architecture, security, and governance standards.
- Drive consistent adoption of IFM tools across regions, teams, and service providers.
Change Management & Transformation
- Lead enterprise-scale change management for corporate real estate and IFM technology initiatives.
- Redesign processes, roles, and operating models enabled by technology transformation.
- Develop and execute user enablement, training, communication, and adoption strategies for facilities teams, business stakeholders, and IFM partners.
- Serve as a trusted advisor to senior leaders on how technology change impacts people, service delivery, and outcomes.
Program, Financial & Performance Management
- Provide program-level leadership for all corporate real estate technology initiatives, including scope, budget, risk, and outcomes.
- Build business cases, manage capital planning, and oversee technology operating budgets.
- Establish and maintain executive-level reporting, including KPIs, SLAs, QBRs, and roadmap progress.
- Drive data-led decision making through standardized analytics, metrics, and reporting frameworks.
Vendor & IFM Partner Management
- Provide strategic oversight of technology vendors, system integrators, and IFM service providers.
- Ensure contractual compliance, performance management, and value realization across all technology partnerships.
- Act as the primary technology interface between the organization, IFM partners, and platform vendors.
Security, Compliance & Risk
- Ensure IFM and real estate systems comply with information security, data privacy, and audit requirements (e.g., SOC, SOX where applicable).
- Serve as the primary point of contact for technology audits, compliance attestations, and remediation within corporate real estate.
- Partner with IT and Security to support network, cloud, endpoint, and application security initiatives.
Leadership & Team Development
- Lead, mentor, and develop a team of technology professionals supporting corporate real estate platforms.
- Establish a culture of accountability, operational excellence, and continuous improvement.
- Oversee hiring, onboarding, goal setting, and performance management aligned to platform and transformation objectives.
Required Experience & Qualifications
Education & Certifications
- A bachelor's degree is preferred; an advanced degree (such as MIS, MBA, or equivalent) is highly desirable.
- Relevant certifications preferred (ITIL, PMI, Agile, Prosci, or similar).
Professional Experience
- 10+ years of experience leading enterprise technology solutions, with significant focus on corporate real estate, facilities management, or IFM environments.
- Hands-on experience with ServiceNow Workplace Service Delivery (WSD) is a key requirement, including implementations, enhancements, or large-scale deployments.
- Proven ownership of IFM/IWMS/CMMS platforms in complex, multi-site or global portfolios.
- Demonstrated success leading technology-driven change, including process redesign and user adoption.
- Strong financial acumen, including business case development and budget ownership.
- Experience managing vendors, integrators, and outsourced service providers.
Technical & Functional Expertise
- Deep functional understanding of ServiceNow Platform, specifically Workplace Service Delivery (WSD) (workflows, service catalogs, reporting, integrations).
- Experience with real estate and facilities platforms such as FAMIS360, Corrigo, Yardi, Oracle E1, or similar systems.
- Understanding of cloud-based enterprise architectures and system integration.
- Experience with Agile and Waterfall delivery methodologies.
- Ability to architect and govern data-driven, enterprise-grade solutions.
Key Skills & Competencies
- Executive-level communication and stakeholder influence
- Change leadership and organizational transformation
- Strategic thinking balanced with hands-on execution
- Ability to translate complex technical concepts for non-technical audiences
- Strong judgment and ability to challenge misaligned or low‑value requests
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 110,068.20 - $129,492.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”