Technology Issues & Delivery Engagement Senior Lead

About this role:

Wells Fargo is seeking a Technology Issues & Delivery Engagement Senior Lead (Senior Lead Business Accountability Specialist), as part of the Technology Resiliency, Risk, and Regulatory Execution team. Learn more about the career areas and lines of business at wellsfargojobs.com.

This role leads enterprise-wide issue management by identifying, prioritizing, and resolving technology issues that impact business operations, while driving delivery management strategies that ensure predictable, high‑quality outcomes across all technology portfolios.

The position serves as a strategic partner to technology leaders to align roadmaps, capacity, and delivery expectations, and acts as the primary liaison between business stakeholders and TREX teams to ensure shared understanding of priorities and constraints.

Responsibilities include facilitating cross‑functional governance forums, overseeing end‑to‑end delivery lifecycle processes, and ensuring alignment with enterprise architecture, security, and compliance requirements. The role promotes transparency and accountability through clear communication and reporting, champions a culture of partnership and shared ownership, and leads continuous improvement efforts focused on efficiency, risk reduction, and service reliability.

In this role, you will:

• Act as an advisor to senior leadership to develop or influence plans, specifications, resource needs, and goals for multi-faceted, highly complex, or long-term risk mitigation and control strategies on behalf of the business
• Lead the strategy and resolution of highly complex current and emerging risks which require understanding of business-specific knowledge related to financial crimes, operational risk, audit, legal, credit risk, market risk, IT, systems security, business process management, and applicable business acumen
• Provide vision, direction, and expertise to senior leadership on implementing innovative and significant business solutions that are large-scale, multi-faceted, long-term, or companywide strategies
• Strategically engage with all levels of professionals and managers companywide and serve as an expert advisor to leadership

Required Qualifications:

• 7+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of experience in technology delivery, program management, or technology operations leadership
• 5+ years of experience in issue management frameworks, delivery methodologies (Agile/Waterfall), and governance models

Desired Qualifications:

• Proven track record of partnering with senior business and technology leaders in complex organizations
• Strong understanding of software development, infrastructure, cloud, and enterprise technology environments
• Exceptional communication and negotiation skills with the ability to influence at all levels
• Experience in technology risk management, operational resiliency, and regulatory execution within large-scale banking organizations
• Expertise in developing executive dashboards and reporting for issue management and remediation tracking
• Familiarity with emerging technology risk frameworks, cybersecurity standards, and operational resiliency requirements
• Ability to lead cultural change initiatives that promote transparency and accountability across technology teams

Job Expectations:

• Position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Posting Locations:

• 194 Wood Ave. South Iselin, New Jersey 08830
• 300 S Brevard Street. Charlotte, North Carolina 28202
• 2222 W Rose Garden Lane. Phoenix, Arizona 85027

NJ- Iselin Pay Range: $191,000 – $305,000 Annually

NC- Charlotte Pay Range: $159,000 – $254,000 Annually

AZ- Phoenix Pay Range: $159,000 – $254,000 Annually

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$159,000.00 - $305,000.00

Posting End Date:

6 Mar 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.