About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.About the Role
The Technology Innovation and Data Supervisor (TID Supervisor) is responsible for assisting the Director of Technology Innovation and Data with the efficient operation and maintenance of all computer systems, data and voice communications activities at property.
What You Will Do
Maintain positive, professional relationships with all departments and Corporate, while enforcing Four Seasons’ work rules and standards.
Support staff at all levels and assist hotel guests with technical needs.
Provide strong service to administrative users in line with the Service Level Agreement.
Assist with various accounting office tasks as required.
Help ensure 24/7 operation of critical hotel systems such as PMS, POS, PABX, HSIA, and call accounting.
Oversee TID responsibilities when the Director of TID is absent.
Support user procedures, hardware familiarization, and systems training.
Assist in systems administration, including user accounts, configuration, troubleshooting, and documentation.
Contribute to server management, performance monitoring, OS updates, and technical troubleshooting.
Support additional property systems, including back office, sales & catering, and people & culture applications.
Assist with diagnosing outages, restoring service, and managing antivirus protection.
Help maintain and promote Four Seasons technology standards.
Participate in major projects, new acquisitions, and corporate technology rollouts.
Provide support for desktop operating systems, applications, and patches.
Deliver guest-facing technical support, including for event spaces and conference services.
Assist with Microsoft tools, global VPN connections, and other communication platforms.
Help execute backup and recovery procedures.
Support vendor management.
Assist with 24/7 coverage for mission‑critical systems.
Contribute to network support and security—including hotel network infrastructure, Active Directory, servers, wired/wireless networks, and protection tools like firewalls and failover devices.
Perform additional duties as assigned by Finance leadership or the Director of TID.
Apply technology best practices.
Provide HSIA guest support when no third‑party contract exists.
What You Bring
1+ years of IT Experience. Hotel experience highly preferred.
Technical background, MCSE or similar network qualifications desired but not essential.
Prior education and/or experience supporting complex networks desired but not essential.
What We Offer
Hourly Rate Range: $30-33/hour
Competitive Salary & Benefits
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after one year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans
Schedule and Hours
This position is NOT remote.
Full time availability.
Flexible for early morning, mid-day, and evening shifts in order to support 24/7 operational business needs
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.
Learn more about what it is like to work at Four Seasons, visit us:
https://www.linkedin.com/company/four-seasons-hotels-and-res
https://www.instagram.com/auronapavalley/
https://www.instagram.com/trussnapavalley/
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.
Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf