Technology Expert & Problem Lead

Technology Expert & Problem Lead

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

The Technology Expert & Problem Lead is a key technical leader within Cloud Services Operations, responsible for driving complex issue resolution, leading problem investigations, and ensuring strong technical representation in all customer interactions. The role requires broad cloud technology expertise, strong analytical skills, and the ability to collaborate effectively with Engineering, DevOps, Security, and Architecture teams.
Additionally, this role acts as a catalyst in all technology conversations—both internal and customer-facing—providing clear technical direction and ownership in every engagement.

Key Responsibilities

• Lead complex technical incidents and provide hands-on support when required.
• Drive Problem Management by identifying root causes and implementing long-term corrective actions.
• Proactively identify operational risks such as capacity issues, single points of failure, and process gaps.
• Represent CSP Delivery during outage calls, customer meetings, and collaboration sessions.
• Work closely with BU, Engineering, DevOps, Security, and Cloud Architecture teams to deliver CSP/PCE services.
• Promote and drive automation adoption, process maturity, and continuous improvement.
• Support cloud automation, monitoring, deployment pipelines, and CI/CD practices.
• Contribute to developing tools, automation frameworks, and patterns that improve service quality and customer value.

What you need to bring:

Skills & Qualifications

Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field (preferred). Cloud Operations Experience: Strong background in cloud infrastructure automation, deployment, performance tuning, and management. Identity, Security & Multi-Cloud Knowledge:

• Strong understanding of User/Identity Management
• Fleet management and multi-cloud operational models

Technical Knowledge:

• Good understanding of compute, storage, networking, virtualization, security components, cloud concepts
• Hands-on Linux expertise

Scripting & Automation:

• Proficiency in Python, Bash, Terraform, or similar tools
• Ability to automate tasks and improve platform efficiency

Service Management:

• Familiarity with ITSM frameworks (e.g., ITIL)
• Practical experience in Incident, Problem, and Change Management
• Experience in conducting DR drills and UAT activities.
• Prior involvement with cloud platform engineering (PCE) or cloud service launches.

Cross-Functional Experience:

• Prior experience working with cross-functional technical teams is an added advantage

Soft Skills:

• Strong communication, analytical ability, and customer-facing skills

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india

#operations

Job:

Services

Job Level:

Expert

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.