Technology Director - End User Support

About this role:

Wells Fargo is seeking a Field Services Technology Director to lead Enterprise End User Support.

This role is a key leadership position within the Chief Technology Office (CTO), accountable for driving enterprise‑wide excellence across Desk-Side Support and Field Tech Services. The leader in this role ensures operational stability, service quality, and regulatory compliance across all supported locations—fully aligned to Wells Fargo’s risk‑management culture, customer‑centric focus, and operational execution standards.

This role oversees large‑scale service delivery operations, manages multiple teams through direct people leaders, and partners closely with Technology partners, business line stakeholders, and Enterprise Functions to maintain a secure, resilient, and productive technology environment for Wells Fargo employees.

In this role, you will:

• Manage a team of engineering managers and engineering leads
• Focus on delivering commitments aligned to enterprise strategic priorities
• Build support for strategies with business and technology leaders
• Guide development of actionable roadmaps and plans
• Identify opportunities and strategies for continuous improvement of software engineering practices
• Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third party providers
• Identify financial management and strategic resourcing
• Set risk management guidelines and partner with stakeholders to implement key risk initiatives
• Develop strategies for hiring engineering talent
• Lead implementation of projects and encourage engineering innovation
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Interface with external agencies, regulatory bodies or industry forums
• Manage allocation of people and financial resources for Technology Strategic Leadership
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience
• 8+ years in setting strategy, automation, and continuous improvements
• 4+ years managing and developing managers and/or senior individual contributors in an IT or end-user environment
• 5+ years managing vendors
• 5+ years managing profit and loss

Desired Qualifications:

• 8+ years of experience leading and developing managers and/or senior individual contributors in an IT or end‑user services environment
• 8+ years of experience in IT support or field services
• Abilities to lead and drive Operation efficiencies & improvements, and automations 
• Ability to partner with senior leaders, business stakeholders, and peer organizations
• Experience contributing to or setting strategy and direction for the function
• Ownership of processes, procedures, or service offerings with moderate‑to‑high complexity
• Strong understanding of IT service operations, incident/problem management, and continuous improvement
• Ability to translate strategy into operational execution at scale
• Demonstrated risk management discipline and adherence to enterprise policies and controls
• Experience balancing business outcomes with risk and regulatory requirements
• Comfort operating in highly governed environment

Job Expectations:

• This position offers a hybrid work schedule
• Relocation assistance is not available for this position
• This position is not eligible for visa sponsorship

Posting End Date: 

20 Mar 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.