Technology Business Operations Lead

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Capital Markets Technology Business Operations Lead – Job Description

We are currently seeking a highly skilled and detail-oriented Technology Business Operations Lead to join our team. This role sits within the JLL Capital Markets technology group, which is responsible for the platforms and products used by Capital Markets brokers, valuers, and their teams. In this role you will oversee all aspects of technology business operations, working closely with technology product, engineering, procurement, finance, and tech operations teams globally to ensure efficient operational delivery and financial stewardship for JLL's Capital Markets Group. The ideal candidate will have experience managing complex technology operations in a fast-paced environment, delivering operational excellence while supporting strategic business objectives.

What this job involves

As a Technology Business Operations Lead at Capital Markets JLL Technologies you will be responsible for:

Financial Management and Planning

• Participating in annual budget planning, forecasting, and monthly financial tracking

• Managing labor allocations and resource planning across technology teams and projects

• Overseeing labor capitalization processes in accordance with accounting standards and company policies

• Coordinating monthly and quarterly accruals for technology expenses and capital investments

• Conducting regular impairment reviews of technology assets and investments

• Providing financial analysis and reporting to support technology investment decisions and business cases

Contract and Vendor Management

• Managing end-to-end contract lifecycle for technology vendors, suppliers, and service providers

• Leading vendor selection processes, negotiations, and relationship management when needed.

• Ensuring contract compliance, performance monitoring, and vendor scorecard management

• Coordinating with procurement teams on technology sourcing strategies and cost optimization initiatives

• Managing vendor onboarding, offboarding, and renewal processes

• Overseeing contract administration including amendments, renewals, and terminations

Operations Management

• Establishing and maintaining technology business operations frameworks, processes, and governance

• Coordinating operational cross-functional initiatives across technology product, engineering, and business teams

• Managing technology resource allocation and capacity planning

• Leading operational risk management and compliance activities

• Supporting technology audit activities and regulatory requirements

• Leading technology operations transformation and process improvement initiatives

• Collaborating with finance teams on technology cost management and optimization

Stakeholder Management and Communication

• Engaging stakeholders across technology, finance, procurement, and business functions

• Providing regular operational reporting to technology leadership and executive stakeholders

• Supporting business reviews, presentations, and communications related to technology operations.

Qualifications & Skills

• Bachelor's degree in Business Administration, Finance, Operations Management, or related field.

• Minimum 8-10 years of relevant IT business operations experience, preferably in technology organizations within commercial real estate and/or financial markets

• Strong financial acumen with experience in budgeting, forecasting, financial analysis, and accounting principles

• Proven track record in contract management, vendor management, and procurement processes

• Experience with labor capitalization, accruals, and technology asset management

• Background within complex global organizations with technology product and engineering operating models

• Strong analytical and problem-solving skills with ability to synthesize complex data into actionable insights.

• Knowledge of technology operations including software development lifecycle, cloud operations, and IT service management

• Understanding of regulatory requirements and compliance frameworks applicable to technology operations

• Excellent interpersonal, communication and presentation skills

• Strong project management and organizational abilities

• Detail-oriented with strong process management and continuous improvement mindset.

• Ability to work in fast-paced environment while managing multiple priorities and stakeholders.

What you can expect from us

We succeed together—across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.

Location:

Remote –New Delhi, DL

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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