FORTNA

Technician Service and Maintenance

Houten, Utrecht, Netherlands Full time

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach. 

What are we looking for?
For the largest online retailer in the Benelux, Bol.com, we are setting up a Technical Service department for the locations in Nieuwegein and Waalwijk. We are looking for 3 Maintenance Technicians who will form the Technical Service team for these two sites. Together, you will ensure that the performance levels of the systems at both locations are optimal and remain so. You will do this by resolving malfunctions, coordinating and carrying out inspections and maintenance, and managing the required spare parts. In this way, you are an important link between the client (Bol.com), the two sites, and the MHS headquarters.

As a Maintenance Technician, you will work on a rotating basis at both locations according to a shift schedule.

  • At the Waalwijk location, you will initially work from 07:00 to 15:30 (start and end times may vary).
  • At the Nieuwegein location, there are two shifts: 07:00–15:30 and 15:00–23:30 (start and end times may vary).

Depending on the workload, you will support or replace each other across both locations. Flexibility and availability in both morning and evening shifts are essential for this role. You will receive a travel allowance for commuting and traveling between the two sites. Preferably, you live between Nieuwegein and Waalwijk.

Your main tasks:

  • Performing inspections and maintenance
    You are in constant contact with the client regarding system performance and ensure that systems are functioning and continue to function properly. You carry out mechanical and electrical inspections. In consultation with the client and the MHS contract manager, you perform scheduled maintenance at agreed times, either independently or with a colleague.
  • Troubleshooting and analysis
    You are present during the client’s operations and intervene when malfunctions occur. You identify the root cause and resolve issues. You also support and train the client in the proper use of the system.
  • Coordination and optimization
    Together with your MHS colleagues, you ensure that spare parts inventory is up to date and coordinate new deliveries. You also contribute to optimizing work processes and tasks, helping to improve operations and prevent deviations.

Competencies:

  • You are a true technical specialist with strong analytical skills.
  • You are service-oriented and solution-driven.
  • You have good communication skills and are proficient in English (spoken and written).
  • You are good at coordinating and organizing work.
  • You can handle stress well and work both independently and as part of a team.

Knowledge level:

  • At least a completed MBO (vocational) degree in Electronics, Mechatronics, or Mechanical Engineering.
  • At least 1–2 years of experience in a service-oriented, technical, and/or logistics organization.
  • Knowledge of and experience with PLC control systems is a plus.
  • Familiar with safety requirements in a production environment (VCA certification).
  • You have a valid driver’s license (Category B).
  • Experience using Microsoft Office.

What do we offer you?
A challenging and varied position where you can help build a fast-growing international service organization. An open, no-nonsense working environment where initiative and personal development are valued. You will work in an enthusiastic and driven team within an informal and flexible organization.

With a full-time contract, you are entitled to 25 vacation days and 13 additional (ADV) days per year. We offer a competitive salary, a laptop, and a smartphone. There are also opportunities for further training and education.