TECHNICIAN, REMOTE SUPPORT

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Remote Support Technician – Drives & Motion, you will deliver remote technical support for Rockwell Automation drives, motion systems, and motor control solutions. You will troubleshoot PowerFlex drives, Kinetix servo systems, and MCC applications while helping customers across Brazil overcome technical challenges. You will also collaborate with regional teams to improve support operations and contribute to knowledge documentation.

You will be part of the regional Remote Support team, collaborating closely with senior specialists and peers.

Your Responsibilities:

• You will deliver remote technical support for Rockwell Automation Drives, Motion, and Power products, including VFDs, Servo Drives, and MCC solutions.
• Troubleshoot PowerFlex drives, Kinetix motion systems, and MCC issues, focusing on configuration, diagnostics, and performance.
• Support integration of Drives and Motion with Logix controllers using Studio 5000.
• Analyze drive faults, motion behaviors, network communication, and power-related issues to identify root causes.
• Manage assigned customer cases, ensuring effective communication and timely resolution.

The Essentials – You Will Have:

• Technical degree in Electrical, Automation, or Industrial Control Systems.
• Practical experience with Rockwell Automation Drives & Motion products, such as:
  • PowerFlex Drives (525, 527, 755, 700 or similar)
  • Kinetix Servo Drives and Integrated Motion
  • Motor Control Centers (Centerline / Intelligent MCCs)
• 1+ years of experience with EtherNet/IP networks applied to Drives and Motion and in remote troubleshooting and diagnostics.
• Fluent English (written and spoken).

The Preferred – You Might Also Have:

• Experience participating in regional consultation and escalation processes for Drives & Motion topics.
• Experience contributing to KCS knowledge creation and troubleshooting documentation.
• Experience collaborating with senior specialists and cross-functional technical teams.

What we offer

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

Reporting to: SUPERVISOR, REMOTE SUPPORT

Work Model – Hybrid

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

We are committed to equal employment opportunity regardless of race, color, religion, disability, sex, sexual orientation, age, marital status, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.