TECHNICIAN, REMOTE SUPPORT

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Remote Support Technician – Automation Control, you will provide remote technical support for Rockwell Automation control products, helping customers troubleshoot PLCs, drives, networks, and control systems. You will work directly with customers, analyze system data, and collaborate with regional and global teams to ensure efficient issue resolution.

You will be part of the Remote Support Latin America team and will collaborate closely with peers and senior engineers.

Your Responsibilities:

• You will provide remote technical support for Rockwell Automation control and automation products, including PLCs, Industrial Networks, and Safety systems.
• You will diagnose and resolve medium-complexity technical issues, escalating to senior engineers or global teams when required.
• Manage assigned customer cases from start to finish, ensuring accurate documentation, timely communication, and technical quality.
• Perform root cause analysis by reviewing controller programs, fault data, logs, and system architectures.
• Contribute to the Knowledge-Centered Service (KCS) process by creating and updating knowledge articles and documenting troubleshooting investigations.

The Essentials – You Will Have:

• Technical degree in Industrial Automation or Control Systems.
• Hands-on experience with Rockwell Automation products, including:
  • Allen-Bradley PLCs (ControlLogix, CompactLogix, Micro800)
  • Studio 5000 Logix Designer
  • Industrial Networks (EtherNet/IP preferred)
  • PanelView Graphic Terminals (PVPlus 6, PVPlus 7, PV800)
• 1+ years of experience providing remote technical support and troubleshooting.
• Fluent English (written and spoken).
• Document technical information clearly and accurately.

The Preferred – You Might Also Have:

• Experience supporting Logix-based control systems integration and basic optimization.
• Experience participating in escalations and cross-functional collaboration.
• Experience contributing to technical knowledge bases (KCS or similar).

What we offer

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

Reporting to: SUPERVISOR, REMOTE SUPPORT

Work Model – Hybrid

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

We are committed to equal employment opportunity regardless of race, color, religion, disability, sex, sexual orientation, age, marital status, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.