As a Technician, Real Time, you help extract data and produce reports and indicators for the organization by developing and administering information systems. You analyze and help adapt management systems based on the organization's changing needs. You serve as a technical expert and provide discipline-specific support for your unit's activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You conduct specialized technical research and analysis related to processes, information management and data processing. You draw on your sound decision-making skills to solve technically complex problems and recommend and help develop ways to improve or adjust methods and procedures to make them as effective and efficient as possible. More specifically, you will be required to:
Provide technical support for projects and complex operational issues.
Conduct specialized technical studies, research and analysis. Serve as a resource person for the submission of solutions and action plans.
Produce and validate management reports and analysis for your unit's professionals.
Help develop, roll out and maintain software and manual and automated processes. Train users.
Help prepare technical notes, guides and training content to enhance the skills and knowledge of users and their teams.
Help practitioners follow your unit's standards and processes and use its business solutions, tools and systems.
Optimize CRC frontline employees' schedules to meet client service objectives.
What we offer*
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
* Benefits apply based on eligibility criteria.
What you bring to the table
College diploma in a related field
A minimum of three years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Advanced proficiency of English and French due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Knowledge of data analysis
Knowledge of the Microsoft Office suite, advanced proficiency in Excel
Knowledge of the NICE IEX Workforce Management system
Trade Union (If applicable)
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family
Administration (FG)Unposting Date
2026-05-4