Technical Writing Internship

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With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

Toptech Systems is a global industry leader in automation and data management services. All of our hardware and software products are designed in-house, allowing us to provide excellent customer service to our clients at all levels of the supply chain.

Summary

Toptech Systems is seeking a motivated Technical Writing Intern to support our documentation and customer support initiatives for a 13-week, paid internship. Over the course of the 13 weeks, this intern will complete a project that will add value to Toptech Systems and provide key experience for their career. This intern will work from the Longwood office 2 days a week and work remotely 3 days a week.

This internship is designed for students majoring in English, Writing, or a closely related field, with a concentration in Technical Writing who are interested in learning how technical documentation, AI tools, and cross functional collaboration come together in a technology company.

The intern will work closely with our Associate Director of Customer Support and Technical Writer, while also engaging with every technical department at Toptech Systems. Through these interactions, the intern will gain a comprehensive understanding of how technical writers support product development, customer support, and internal teams across the organization.

By the end of the internship, the student will leave with:

• A strong understanding of how AI tools (including Copilot) can enhance a company’s knowledge base
• Practical experience formatting technical documentation for AI readability and usability
• Hands on experience editing, validating, and creating software documentation
• Insight into how Technical Writers contribute within a technology-focused organization  

Primary Responsibilities

AI-Ready Documentation Review and Preparation 

The intern’s primary responsibility will be to review and edit technical documentation for Toptech products to prepare it for use within Copilot, with the goal of creating stronger, more effective online help tools for the Customer Support team. This includes:

• Reviewing existing documentation for clarity, completeness, and consistency
• Updating content to align with best practices for AI-based knowledge retrieval
• Learning and applying optimal formatting standards for Copilot, including:
  • Structuring content for AI interpretation
  • Ensuring images, screenshots, and visual elements can be properly read and understood by AI tools
• Collaborating closely with the Associate Director of Customer Support and the Technical Writer to improve documentation usability and effectiveness
• Supporting the development of AI-friendly documentation processes and standards

Secondary Responsibilities

Validate and Update the Deployed Software User Manual

• Review assigned sections of the TMS7 User Manual that may have changed due to software development updates over the past year
• Compare existing documentation against the current TMS7 Sales/Beta system to identify:
  • Newly added or deprecated fields
  • Layout or workflow changes
• Update documentation accordingly by:
  • Editing written content for accuracy and clarity
  • Creating or updating screenshots and images as needed
  • Proofreading to ensure correct spelling, grammar, and syntax
• Follow established documentation standards and templates to maintain consistency
• Build familiarity with Toptech’s software, documentation formats, and style guidelines

Write New Screen Documentation for TMS7 Backlog

• Assist with documenting a backlog of TMS7 screens for inclusion in the User Manual and Online Help Pages
• Focus primarily on simpler maintenance screens that do not require extensive prior system knowledge
• Create new documentation by:
  • Reviewing development documentation
  • Consulting with Subject Matter Experts (SMEs)
  • Exploring and analyzing screens in the TMS7 Sales/Beta system
  • Writing new screen documentation that matches the format, tone, and style of the existing User Manual

Required Qualifications

• Currently pursuing a Bachelor’s degree in English, Technical Writing, Professional Writing, Communications, or a related field, maintaining a 3.0 GPA or higher
• Coursework or prior experience related to technical writing or documentation
• Strong written communication and editing skills
• High attention to detail and ability to follow documentation standards
• Interest in technical writing, software documentation, and AI-supported tools
• Willingness to learn new systems and adapt to evolving documentation needs

What You’ll Gain

• Practical experience preparing documentation for AI-powered tools like Copilot
• A portfolio of real-world technical documentation work
• Stronger understanding of the role of Technical Writers in a technology company
• Professional mentorship and cross-department exposure

Applicants must be authorized to work for any employer in the U.S. Toptech Systems will not sponsor an employment visa for this role.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.