Job Title: Technical Writer
Job Location: Mexicali, Mexico
Our Department: Trimble - AECO
About The Role
Do you have a passion for creating learning solutions that drive customer success for digital products? At Trimble, we believe in integrating user-centered experience design with cutting edge information development to help our users succeed at their goals. Customer Success is #1.
We’re looking for a highly creative contributor for our Information Experience team to help design and develop the next generation of our integrated product learning solutions and Help. You will help lead the creation of user-centered information experiences that bridge the gap between human understanding and machine intelligence. You will thoughtfully craft content assets that are not only helpful and accurate for our users but are also strategically structured to drive automated content pipelines and optimize AI-driven product assistants.
Bonus points for experience in the construction industry helping construction companies and users (financials and construction management) with their digital and data transformation and helping users succeed through training and mentoring.
You’ll be empowered to suggest and experiment with a variety of approaches to information delivery, whether it be text, video, graphics, integrated information in the product UI, or anywhere else users find and use information.
We are proud of our team and we have fun while providing customer value. If this is you, we want to talk with you.
What You Will Do
Develop and validate clear, personable, and technically accurate content that meets specific user persona goals across multiple formats (online help, in-product guides, and video).
Design and maintain robust information architectures using DITA/XML standards to ensure content is modular, reusable, and optimized for search and AI ingestion.
Partner with cross-functional teams (Engineering, Product Management, UX) to leverage approved AI tools and automated pipelines, streamlining content production while maintaining human-led oversight for accuracy, safety, and brand voice.
Refine content for conversational interfaces (RAG-based chatbots) by implementing semantic tagging and maintaining content sources to ensure technical accuracy and consistent brand voice.
Audit and evaluate data from user interactions and AI interfaces to identify content gaps and proactively improve the overall information experience.
Lead projects and train/mentor junior team members.
Communicate IX content strategy to stakeholders and advocate for end users.
Develop and drive information architecture upgrades for your assigned products.
Contribute to team standards and style guides.
Develop user-centered learning experience requirements, researching user pain-points, getting feedback, and performing user testing to measure the effectiveness of solutions.
What Skills & Requirements You Should Bring
Bachelor’s degree in technical writing, English, or equivalent, plus a minimum of five years of technical communication experience
Experience building organized, modular content (like DITA or Markdown) that can be easily fed into automated systems and AI tools.
Ability to write high-quality, personable content that meets the needs of specific user personas
Excellent verbal and written communication skills
Skilled at interpreting and presenting technical information effectively to a variety of audiences
Experience planning and designing information architecture for documentation and can clearly articulate information design intent and strategy.
Highly proactive, resourceful, quick learner dedicated to finding new and better ways to solve user problems
Strong collaborator that naturally works with and balances requirements and feedback from multiple stakeholders and end users
Works well independently to meet deadlines in a dynamic, fast-paced environment
Special Attention Given to Candidates with:
Experience with DITA/XML content authoring and usage of content management systems
Ability to design semantically rich content that is easily reconfigurable for multi-channel delivery (web, in-app, and AI agents)
Understanding of how structured data and semantic structured content models support LLM performance
Experience creating effective video learning content
Experience with project management, accounting software, or construction industry
Good understanding of Agile software development and lean design principles
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.