Technical Writer – New Product Development, Hardware

Position Overview:

Entrust is seeking a full-time, on site, Technical Writer to join our New Product Development writing team. This role is responsible for preparing and maintaining documentation for new products, including help systems, end-user, installation, administration, parts and service manuals. Candidates with experience authoring both software and hardware documentation—and who are comfortable working across Software Solutions, Desktop Printers, and Bureau machines—are especially valued. The ability to create visual diagrams, using illustrations and photography to supplement written content is required.   The writer will learn to personalize cards using Entrust’s large system solution. We’re looking for someone who is passionate about technical publishing, committed to accuracy, and thrives in a fast-paced, collaborative environment.

Key Responsibilities:

Technical Writing (80%)

• Create and maintain end-user and administrator manuals, help content, installation instructions, and other technical publications in accordance with established standards.

• You will be expected to work with illustrations and leverage CAD models for parts and service illustrations.

• Manage all phases of documentation with a high degree of autonomy, including responding to last-minute changes in an Agile development environment.

• Work with a variety of Entrust software and hardware products supporting Instant Issuance and Bureau solutions.

• Ensure clarity and consistency by adhering to style guides; familiarity with the Microsoft Manual of Style is a plus.

• Collaborate with cross-functional teams including Software, Mechanical, Electrical, Firmware, Chemical, and Test Engineers.

• Integrate OEM documentation into Entrust product materials as needed to meet internal standards.

Cross-Functional Collaboration & Quality Support (20%)

• Release libraries and documents to production through our ECO process using Oracle Agile software.

• Work off engineering bills of materials to generate parts books.

• Forward and verify documents for users to access.

• Communicate with engineering, service, and marketing teams to gather technical information, solicit documentation reviews, and provide status updates.

• Submit weekly status reports to the manager.

• Provide input into user interface design when appropriate.

• Support and maintain ISO 9001 and ISO 14001 certification through daily work activities.

• Actively pursue corrective and preventive actions to improve product and service quality.

• Halt processes that may negatively impact product or service quality.

Basic Qualifications:

• Associate degree in a STEM field or equivalent professional experience demonstrating technical aptitude across mechanical, electrical, and software disciplines.

• 2+ years of experience creating and maintaining technical documentation for hardware products.

• Proven ability to meet deadlines and manage priorities within three-week Agile sprints.

• Strong written and verbal communication skills.

• Ability to work independently and collaboratively with cross-functional teams, including direct engagement with engineers and project managers.

Preferred Qualifications:

• Proficiency with Adobe FrameMaker or similar publishing tools.

• Experience with SolidWorks, Composer, or equivalent tools.

• Familiarity with printer operation and firmware documentation.

You will have an advantage if you have:

• Proficiency with MadCap Flare or Adobe InDesign.

• Background using Oracle Agile or similar Product Lifecycle Management software and processes.

• Experience with Microsoft Visio or similar flowcharting tools.

• Familiarity with the RGB color model and data encryption concepts.

• Experience authoring SDK and API documentation.

• Basic understanding of cloud-based software environments.

Where you will be:  This role is hybrid, requiring three days a week in-office at our HQ offices in Shakopee, MN as specified in the job description. At Entrust, we have a distributed workforce.

Entrust is an Equal Opportunity Employer

We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workplace. If you're excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply—you may be just the right candidate for this or other roles.

About Entrust:

Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.

For more information, visit www.entrust.com.  Follow us on, LinkedIn, Facebook, Instagram, and YouTube

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

                                                                            Updated 9/14/2020

NO AGENCIES, NO RELOCATION

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Compensation Range:

The anticipated starting base pay for this position is: $76,692-$112,482 per year (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter:

Grace Rusingiza

Grace.Rusingiza@entrust.com