The Product Training and Information team of Technical Writers and Instructional Designers is responsible for creating and publishing documentation and training deliverables for Dematic standard solutions and subsystems.
As technical writer, you will be responsible for designing and developing documentation and other technical information to help engineers implement and support AMR products for global customers. You will work closely with distributed development teams throughout the mechanical development lifecycle to create standard documentation deliverables such as installation guides, operator manuals, maintenance manuals, application guides, and more.
You must have a passion for working with product development teams on highly technical products and making information available to internal and external customers in innovative and engaging ways.
We offer:
- Develop a deep understanding of internal and external users and their documentation needs
- Work closely with product managers and engineers to develop technical information
- Use design specifications, engineering drawings, and test documents as source material for deliverables
- Have a passion for flexible automation products like AGVs and AMRs, learn the products and be self-sufficient in using test equipment
- Build strong partnerships with engineers, product managers, and other experts
- Develop and manage global content for internal engineering teams and customers
- May develop, recommend, and implement technical documentation process and policy changes.
- Travel occasionally to partner facilities and/or customer sites.
- Exceptional writing skills to produce effective technical documentation for an engineering audience
Tasks and Qualifications:
- Proficiency in English and Chinese language
- Proven ability to plan and deliver work within an agile development process
- Exceptional ability to work with cross-functional teams to build partnerships and get things done
- Strong analytical and problem-solving skills with a high attention to detail
- Experience with Content Management Systems, writing with XML, writing to DITA standards, or using Oxygen authoring tool is a plus.
- Minimum 2 years' experience working with technical products (hardware or software)
- Bachelor’s Degree in relevant field desired, such as professional writing, engineering, or computer science
- Knowledge of AGVs, AMRs, robotics, and other automation technology is an asset
- Proficiency with content authoring, publishing, and multimedia development
- Experience in material handling systems or similar industry would be an asset