Technical Trainer

Position Overview: We are seeking a highly motivated and experienced Technical Trainer with a background in manufacturing training to join our team. The ideal candidate will have a strong instructional design background and extensive experience with the Alchemy Learning Management System. This role requires a passion for training and development, a keen eye for detail, and the ability to create and execute effective training programs tailored to the needs of our organization. 

Responsibilities: 

• Develop, implement, and manage comprehensive training programs for employees within the food industry, covering topics such as food safety, hygiene, quality control, operational production and maintenance. 
• Collaborate with subject matter experts to identify training needs and develop learning objectives that align with organizational goals. 
• Learn positions that will be trained on and write technical documents (SOPs/WI) that explain how to conduct tasks needed for positions and update as needed. 
• Participate in manufacturing activities to understand process from firsthand perspective (includes line cleans/tear downs, maintenance or quality activities, general line operations, troubleshooting processes etc.) 
• Do hands-on research and obtain necessary technical content from subject matter experts (SME)  
• Translate technical information into clear, concise, and effective documentation for both technical and non-technical audiences 
• Identify and own gaps in training content and materials that need updating to generate higher productivity and safety 
• Maintain SOP and policy document libraries and annual review process to ensure processes are up to date 
• Conduct audits on existing SOPs and optimize based on best practices. May be required to audit SOPs across all shifts to ensure all are followed consistently 
• Create OPLs for changes that need to be cascaded 
• Utilize instructional design principles to create engaging and interactive training materials, including presentations, e-learning modules, videos, and job aids. 
• Manage the administration of the Alchemy Learning Management System, including user management, content uploads, reporting, and troubleshooting technical issues. 
• Conduct training sessions for employees at all levels, both in-person and virtually, ensuring that training delivery is effective and engaging. 
• Assess and coach production team members on the production floor 
• Ensure training matrix for skills is up to date and training program is being managed effectively. 

• Evaluate the effectiveness of training programs through assessments, surveys, KPIs, and feedback mechanisms, and make recommendations for continuous improvement. 
• Provide recommendations for updates  
• Stay up to date with industry trends, best practices, and regulatory requirements related to training and development in the food industry. 

Qualifications: 

• Bachelor's degree in education, Instructional Design, Food Science, or a related field. 
• Minimum of 2 years of experience in training and development, preferably within the food industry. 
• Hands-on experience implementing and training operational processes 
• Ability to define problems, collect data, establish facts, and seek solutions 
• Ability to utilize all Microsoft Office products effectively and efficiently (formatting, copying and pasting) 
• Strong understanding of instructional design principles and adult learning theories. 
• Experience with the Alchemy Learning Management System or similar learning management systems. 
• Excellent communication and presentation skills, with the ability to convey complex information in a clear and concise manner. 
• Proven ability to work independently and collaboratively in a fast-paced environment. 
• Detail-oriented with strong organizational and project management skills. 
• Certifications such as Certified Professional in Learning and Performance (CPLP) or Certified Food Safety Manager (CFSM) are a plus. 

What we offer you

Our team members' physical and mental health is important to a thriving workplace. That’s why we offer the following benefits to full-time employees:

• Medical, dental, and vision insurance offered for eligible employees
• 401(k) plan with a company match that vest on day 1 of eligibility
• Paid vacation
• Paid time off
• Holiday pay (11 days)
• Paid short-term disability
• Paid life insurance
• Banfield Pet Insurance Discounts
• Wellness Benefits and Discounts
• Employee Assistance Program