Job Summary:
The Trainers are responsible for the global rollout, onboarding, and sustained adoption of RX’s new customer segmentation platform (CDP). These roles will ensure that Marketing and Data teams across regions are equipped with the skills, confidence, and best practices required to use the new platform effectively, consistently, and compliantly.
Key Responsibilities
Training & Enablement
Deliver go-live training for each Business Unit as they onboard to the CDP
Design and deliver hands-on training sessions covering:
Segmentation skills
Behavioral and audience-based targeting
Best practices for data usage and governance
Run workshops tailored to different maturity levels (Marketing users, Data specialists, advanced users)
Provide refresher training and future-release training as new capabilities are introduced
Global Rollout Support
Support simultaneous onboarding across multiple regions and time zones
Partner closely with GME, BU Marketing, and Data teams during wave-based rollouts
Ensure consistent training standards and adoption across all regions and Business Units
Adoption & Capability Building
Act as a subject-matter expert on CDP functionality and segmentation use cases
Promote consistent and compliant usage of the platform
Identify adoption gaps and proactively address capability issues
Support the transition from project-based delivery to BAU ownership by business teams
Enablement Assets & Continuous Improvement
Develop and maintain training materials, documentation, and playbooks
Capture feedback from training sessions to improve content and delivery
Help embed CDP knowledge into ongoing Marketing and Data operating models
Qualifications:
Bachelor's Degree
Minimum of at least 5-7 years in training delivery
Proven experience delivering system, platform, or MarTech training at scale
Strong understanding of customer segmentation, marketing data, or CDP concepts
Experience training non-technical and technical audiences
Confident facilitator with strong presentation and communication skills
Ability to work across multiple time zones and cultures
Comfortable supporting users during live rollouts and high-change environments
Experience with CDPs, CRM platforms, or marketing automation tools
Background in Marketing Operations, Data, or Digital Enablement
Experience supporting enterprise-wide technology transformations
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
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