Technical Support Representative

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Job Description:

Shape the Future of Flight Support with Airbus Helicopters

Are you an experienced A&P mechanic with a passion for troubleshooting and a talent for technical leadership? Airbus Helicopters, Inc. (AHI) is looking for a Technical Support Representative to serve as the critical link between our world-class engineering teams and our valued customers. In this role, you aren’t just fixing aircraft; you are representing the Airbus brand, ensuring the airworthiness of our light, medium, and heavy rotorcraft fleets, and providing the mission-critical advice that keeps our pilots and operators safe. If you have a deep background in Airbus models and a drive for customer excellence, we want to talk to you.

Meet the team:

From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen.

Your working environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

Your Challenges:

Technical Support Communications:  65%

• Communicate with customer either by phone, e mail or technical database to help customers with requests for help with questions on assigned products, Light helicopters, Medium Twins or Heavy Helicopters. 

• Help our customers either troubleshoot problems; assist with information, documentation, repair requests and technical requests. 

• Help Regional Tech Reps providing support by means of advice, documentation, troubleshooting help and direction for difficult support topics. 

Maintenance, Component, and Service Recommendations:  25%

• Develop, implement and distribute maintenance procedures via notices and bulletins to ensure safe and cost effective operations of company aircraft.

• Review part replacements, cannibalizations for technical merit, alternative solutions, and make recommendations to ensure cost effective and technically sound actions on the part of AHI and our customers.

• Assist in accumulation and analysis of technical data pertaining to aircraft service.

• Participate in identifying trends in the area of service problems and develop procedures/instruction to alleviate problems.

• Compile failure and service history on company products for reliability analysis, conduct special studies and investigations relating to chronic problems and identify probable cause.

• Make recommendations for technical change to provide improvement in operations, safety and operating cost.

Marketing/Sales and Company Sponsored Events:  10%

• Support of marketing activities such as demonstrations, tradeshows, presentations and seminars. 

Your Boarding Pass:

• Possess a High School Diploma or equivalent

• 5 + years rotorcraft technical experience

• 2 + years experience on Airbus model AS332/H225 Super Puma

• FAA A&P License (AMT)

• Evaluating and interpreting contracts, data deliverables, and procedures.

• Must be proficient with basic electrical and complex mechanical skills and have a high level of knowledge on the product to be supported. Must be able to read and interpret drawings (blueprints) engineering documentation. 

• Siebel, SAP and Microsoft Office suite

Travel Required: 

• 15% Domestic and International

Citizenship: 

• Able to work in the US without a current or future need for visa sponsorship

Physical Requirements:  

• Onsite or remote: 85 to 90% in the office in Grand Prairie, Texas

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. A large part of the job is spent in the office but some travel maybe required, Vision should allow for driving and working with tools and computers for troubleshooting aircraft.  Daily

• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.  Needs to be alert and able to listen all of the time while at work.  Daily

• Speaking:  able to speak and communicate clearly and concisely in conversations and meetings, deliver information and participate in communications on a daily or as needed basis.  Daily

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment on a daily basis. 10% to 20% of the time a technical representative may be required to operate some tools including production tools such as hydraulic lifts, electric or gas carts aircraft external power carts etc. Must also be able to operate rental vehicles such as small trucks vans and cars while traveling or assisting with tradeshows and events. 

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 50lbs/23gs. During tradeshows and events or assisting and customer with a helicopter the Technical representative may be required to lift have ground handling wheels, boxes, rotor blades or other parts up to and possibly exceeding 50 lbs. May actually only 10% of the job. Some diagnostic tools and equipment may also be required to be moved, installed or removed from the helicopter not more than 10% of the time. 

• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 50lbs/22kgs. not more than 10% of the time.

• Pushing / Pulling:  able to push and pull aircraft tools ground handle aircraft and some equipment and tools small office furniture and some equipment and tools not more than 10% of the time. 

• Sitting:  able to sit for long periods of time in meetings, working on the computer on a daily basis. May also be required to stand for extended periods of time or be able to work outdoors in a flight line environment at trade shows or customer location or in our own facility not more than 10% of the time.

• Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving, kneel or crawl under and around helicopters. Must be able to climb ladders and work stands to examine different parts on the helicopter or perform tests on the helicopter not more than 10% of the time.  

• Standing: able to stand for discussions in offices or on the production floor or at tradeshows and demonstrations. Tradeshows can last 3 days. May be required to stand for long amounts of time at a customer location maybe 5% of the time.

• Travel:  able to travel independently and at short notice, either by air travel or driving must be able to navigate and follow directions to find a customer location. 10%.

• Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office and production areas including uneven surfaces and hangar or flight line areas multiple times a week.

• Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Take your career to a new level and apply now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Customer Eng.&Technical Support&Services

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Job Posting End Date: 05.23.2026

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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