Location:
Krakow, Lesser Poland, Poland
Job ID:
R0121937
Date Posted:
2026-03-06
Company Name:
HITACHI ENERGY SERVICES SP. Z O.O.
Profession (Job Category):
Engineering & Science
Job Schedule:
Full time
Remote:
No
Job Description:
How You Will Make an Impact
- Provide technical support for system integrators and utility customers using Hitachi Energy Wireless Solutions
- Debug, resolve, and reproduce critical issues to ensure optimal customer experience
- Support integration and launch of new products at customer sites
- Prepare and configure devices for demonstrations, diagnostics, and application evaluations
- Perform remote and onsite service work, including equipment assessment and field upgrades
- Utilize Customer Resolution Management tools to track and escalate product issues
- Collaborate with developers, QA, and product management to improve solutions
- Participate in industry events, trade shows, and technical conferences to represent the organization
Your Background
- BSc or MSc degree in Telecommunications, Computer Science, Electronics, or a related field
- 3+ years of experience in customer support and testing of network protocols/telecommunication systems
- Strong knowledge of Wi-Fi standards, broadband applications, and host stack protocols (IPv4/IPv6/TCP/UDP)
- Advanced Linux skills and familiarity with database solutions (MySQL, Oracle)
- Excellent communication and interpersonal skills with a collaborative mindset
- Preferred: Experience with 4G/5G technologies, 3GPP specs, field testing, and debugging tools (Wireshark, QXDM)
- Familiarity with VMware setup and CRM tools for customer support is a plus
- Fluent in English; additional languages are an advantage
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