All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
About the Role:
As a Technical Support Engineer - Tier 2 and Partner Support you will be responsible for providing world-class dedicated technical support to JumpCloud’s largest partners and customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud’s various support channels. This position will resolve high priority and mission critical customer issues in a fast-paced environment. As a Technical Support Engineer- Tier 2 you will help provide mentoring and training to Tier 1 Engineers, apply your deep technical knowledge to resolve customer issues, and regularly interface across Support and Engineering to ensure the timely resolution of defects.
This role is both technical and relationship based. A successful support engineer will need to develop a familiarity of their customer’s environment and build a rapport with their technical staff and leadership. This role’s core hours will be 7am to 4pm MST but some flexibility with hours will be necessary from time to time to support some of your customer’s initiatives.