Technical Support Engineer - Onsite Position
The Technical Support Engineer is a direct customer-contact position responsible for delivering technical support to internal and external customers, facilitating the effective use of Curtiss-Wright developed products (hardware & software).
Location: Ottawa, ON
We Take Care of Our People:
Paid Time Off I RRSP with Employer Match I Health and Wellness Benefits I Learning and Development Opportunities I Competitive Pay I Referral Program I Recognition I Employee Stock Purchase Plan I Inclusive & Supportive Culture *
Salary Range: $74,600 - $99,500 plus bonus opportunity
Please note that the salary range information provided is a general guideline only, reflecting a position based in Ottawa, Ontario, Canada. Criteria such as the candidate’s qualifications and relevant experience, the scope of the specific position, as well as market and business considerations will be evaluated when extending an offer.
Your Challenge:
To be a primary technical contact for customers – working with them to provide application support, fault isolation and debug, sub-system integration and technical assistance, in accordance with Curtiss-Wright support policies
Interface with internal Repair and Warranty Service and Engineering groups at Curtiss-Wright
Provide professional, timely and effect support as required, potentially including on site support
Perform technical investigations relating to embedded computer hardware and software - trouble-shoot problems and provide solutions by applying sound engineering practices
Generate code/applications to demonstrate capabilities of Curtiss-Wright and 3rd party products
Create ad hoc customer-facing documentation, including procedures and application notes
Accurately maintain internal log of correspondence and technical interactions with customers
Become an expert with assigned Curtiss-Wright products, and proficient with all current Curtiss-Wright products; and,
Continuously broaden your technical skill set and knowledge to stay current with relevant technologies related to Curtiss-Wright products
What you Bring:
Electrical Engineering, Computer Science or Electronic Technologist degree/diploma - or equivalent – preferred (a combination of education and experience will be considered)
Experience working with Mil/Aero equipment/customers an asset
Minimum 2 years relevant experience
A working ability to program in ‘C.’
Strong knowledge of Linux configuration and usage
Working knowledge of MS Windows installation/usage
Fluent in the use of standard MS Office elements (Outlook, Excel, Word)
Track record in problem solving, with desire and ability to learn quickly
Strong interpersonal skills with customer-centric focus and ability to maintain satisfied customer relationships
Excellent written and verbal communication skills
Self-motivated and team oriented, capable of managing time & priorities well under pressure
Familiarity with some/all of the following an asset: CISCO switch configuration, Real Time operating systems (like VxWorks), VME, VPX, PCI, PCIe, PC104, COM-Express, mini PCIe, SERDES-based ethernet, mSATA, MIL-STD-1553, RS232/422, I2C, IPMI, software defined radio (SDR), FPGA development, CUDA, conduction cooling
Ability to use tools such as logic analyzers, oscilloscopes, multimeters, etc. to debug/investigate hardware operation is an asset
Who We Are:
Environmental, Social and Governance
At our world-class manufacturing and design facility in Ottawa, Ontario, we manufacture rugged products optimized for high-mix, high quality and small batch sizes typical of military requirements. Equipped with the latest assembly, cleaning, coating and inspection equipment, our operations are AS9100 and ISO-9001 certified and we comply with the highest standards of workmanship defined by IPC and J-STD specifications. All materials and processes are controlled by our enterprise-wide SAP and MES systems which offer full component traceability to individual products by serial number.
To learn more visit Ottawa, Ontario | Curtiss-Wright Defense Solutions (curtisswrightds.com)
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No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.
Compliance Statement
This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.
Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.
For US Applicants: EEO is The Law – click here for more information.
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.