Why Lytx?
We are seeking a highly motivated Technical Support Engineer to join our dynamic team! In this role, you will be responsible for providing exceptional support to our customers, resolving issues related to IoT devices, web applications, and API integrations. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively with internal teams to drive solutions.
Provide top-notch technical support, resolving issues with IoT devices, web applications, or APIs.
Build and maintain product expertise to optimally tackle and resolve sophisticated technical problems.
Demonstrate curiosity and a problem-solving mentality to implement sustainable solutions.
Use scripting languages and query large datasets for analysis and manipulation.
Maintain a customer-centric approach, ensuring professional and empathetic support interactions.
Collaborate with client success, product, and development teams to share customer feedback and contribute to enhancements.
Take ownership of customer issues, ensuring timely problem resolution and customer satisfaction.
Create and update knowledge base articles for self-service resources.
Contribute to a positive team environment, sharing knowledge and resolving issues collaboratively.
Provide feedback to management on customer struggles, system deficiencies, and improvement opportunities.
Experience in technical support or a similar role, ideally supporting IoT devices, web applications, or APIs.
Strong troubleshooting and problem-solving skills for the timely resolution of complex technical issues.
Ability to communicate complex info in a simplified and concise manner; can communicate effectively with others, able to develop and modify communication strategies to deliver difficult or complex information.
Proficient in interpreting and analyzing log files, extracting insights, and troubleshooting using log analysis tools.
Skilled in scripting languages (e.g., SQL, Snowflake, Python, Shell) for data analysis and manipulation.
Understanding, and related experience supporting and testing, API standards and protocols, HTTP methods, JSON/XML data formats, webhooks, and proficiency in troubleshooting API-related issues.
Curiosity and bias for action.
A willingness to work flexible hours and participate in on-call rotations.
Familiarity with CRMs like JIRA, Zendesk, or Salesforce
Benefits:
Hourly rate is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring hourly rate for this position is:
$33.41 - $42.55Innovation Lives Here
You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.
Together, we help save lives on our roadways!
Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email TA@lytx.com. Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.