Technical Support Engineer - L3 Routing

Technical Support Engineer - L3 Routing

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what’s next for you.

What you’ll do:

• Lead and drive problems reported by customers on Juniper routing platforms towards effective resolution.
• Narrow down reported problems to software/hardware, replicate customer reported problems in JTAC lab for engineering engagement, own and document communications among customers, engineering and other stakeholders and provide final fix to customers.
• Work with highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Participate in cross functional tasks such as new product development projects, create knowledge base and whitepapers.
• Be a fast learner and keep pace with newer technologies and new products. And help improve processes and tools.

Requirements 

• Requires B.E. in Electronics Engineering or Computer Science with at least 8+ years of experience in the Networking industry.
• Troubleshooting, implementation and support of large IP networks (preferably Service Provider)
• Excellent Customer handling and communication (verbal and written) skills and experience in directly interacting with the global customers.

• Hands-on experience with network hardware, including Juniper or other leading Routing product vendors.

• Ready to work in rotational shift (6:30AM to 6:30PM), weekend and holiday.

What you need to bring:

Thorough understanding (Packet level) of –

• IP Packet flow, OSI layers
• Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
• IP routing protocols (BGP, OSPF, ISIS , RIP)
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
• Experience in PTP/ SyncE protocols.
• Ability to perform packet analysis and network troubleshooting using tools like Wireshark

Understanding/Exposure/Expertise in one or more areas –

• MPLS, VPLS, L2 VPNs, L3 VPN, EVPN, VxLAN
• MPLS Traffic Engineering, LDP, RSVP, Segment Routing
• Multicast technologies NG-MVPN, PIM
• Perl/Unix/Expect/Python scripting
• Experience with network monitoring tools
• In-depth knowledge of Junos OS and Juniper CLI commands
• Preferred Certifications - JNCIS-SP, JNCIE-SP/DC/ENT, CCIE-SP or other equivalent certifications.

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Engineering

Job Level:

TCP_05

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.