Technical Support Engineer - L2 Switching

Technical Support Engineer - L2 Switching

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

What you’ll do:

Summary:

This position is for L2 TAC (Technical Assistance Centre) of HPE Networking for supporting HPE/Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies.

Key Responsibilities:

• The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience. 
• Demonstrate ownership of customer reported issues till resolution. 
• Understand Customer’s impact, prioritize and communicate effectively between various stakeholders. 
• Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities. 
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement. 

Mandatory Skills:

• Excellent verbal and written communication, presentation and customer handling skills. 
• Ability to logically troubleshoot complex and high impact problems 
• Self-learner with appetite for continuous development. 
• In-depth knowledge of the following: 
  • Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS] 
  • IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP), 
  • IP routing protocol (BGP, OSPF, RIP), 
• Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus. 

What you need to bring:

Preferred Work Experience: 

• Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers 
• Troubleshooting complex networking in Routing/Switching domain 
• Experience in working with Product Development/Engineering team to resolve customer reported issues. 
• Proven track record of implementing automation technologies. 
• Network Design and implementation experience in Datacenters would be a plus. 

Platform Knowledge:

Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have).

Preferred Certifications: - CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Engineering

Job Level:

TCP_03

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.