Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
DESCRIPTION:
Join our Technical Support team at Thermo Fisher Scientific and contribute to groundbreaking scientific research and innovation. As a Technical Support Specialist III, you'll provide expert-level support for sophisticated analytical and microscopy systems, collaborating with customers worldwide to optimize their research and analytical capabilities. You'll use remote diagnostic technologies while encouraging strong connections with field teams, R&D, and customers. This role combines technical problem-solving, customer interaction, and continuous learning as you work with advanced scientific instrumentation.
The Position
Key responsibilities include, but are not exclusively:
- Provide outstanding support in the form of technical assistance (remote & onsite) to the regional service teams in your area of product specialization.
- Partner with the central Global Technical Service (GTS) team and multi-functional departments to bring in the service-related requirements and to sustain support through the life of the system.
- Provide mentorship and feedback on service tools, repair and installation work instructions.
- Provide feedback to product quality teams, analyse and initiate improvement projects on systems and subsystems as required
- Gives primarily input or develops sophisticated problem solving documentation. Validates service documentation and software.
- Cultivate and develop positive working relationships with Field Service Engineers (FSE’s), Applications, other Global Technical Support (GTS) groups, Development and Operations
- Working in compliance with legislation and IMS
Requirements:
- BA degree in Electronics, Mechanics, or related subject area or comparable training (eg. technical school)
- Typically requires 5-10 years’ experience with service and/or manufacturing in high-tech industry or laboratory
- All-round technical knowledge and practical skills in multidisciplinary trouble shooting
- Experience with analytical equipment (electronics, software, physics, mechanics) such as Electron Microscopes, Wafer Steppers, Medical Equipment (e.g. MRI-scan)
- Proven track record as a self-starter who is also highly productive when not supervised
- Preferably experience as a customer or field service engineer with Electric Fault Analysis (EFA) equipment or Scanning Electron Microscope (SEM)
- Works with demanding customers and understands the importance of customer relations and intimacy
- Travel time is expected up to 50% of working time following initial training period, international travel expected as well
- Proficient in English (verbal and in writing)
- Other language skills are an asset
Competencies:
- Customer Focus and Communication
- Complex Problem solving
- Planning / Prioritizing & Goal setting
- Decisiveness
- Tolerance of Ambiguity
- Teamwork
- Flexibility
- Decision making and Problem Solving
- Gets Results
- Relationship building
- Influence & Persuasion