Basic Qualifications
• Minimum of 4+ years’ experience in Technical Support (Network Engineering) and relevant troubleshooting working with the following:
•
802.1x Network security – Definite requirement
• Network Access Control – Application knowledge and working Experience
• Good Understanding on DHCP, DNS, Active directory certificate services
• Working experience on network monitoring and management tools is an advantage
• Wired (Switching/Routing) –Preferred.
Specific Knowledge/Skills
• Associate degree or Technical Certification in Information systems and System/network troubleshooting or 3 years directly related career experience.
• Good working experience on NAC ( Network Access Control) applications
• Network monitoring/management Tools using SNMPV3
• Application Programming Interface (API) is added advantage
• Good knowledge on the following protocols:
o EAP-PEAP, EAP-TLS, EAP-TTLS… etc
• Working experience on DHCP, DNS servers
• Working knowledge on deploying VM’s / Managing them is added advantage
• Knowledge of TCP/IP, OSI model, Intermediate Switching and Routing knowledge.
• Good knowledge on the following protocols:
o L1 & Switching (VLANs, STP, LACP, etc.)
o Routing (VRRP, Static Routing, OSPF, etc.)
• Good Understanding and working experience on
802.1x authentication and Radius packet flows.
o 802.1x (EAP, EAP-TLS, PEAP, MAC and web authentication)
o Entra-ID / Intune (Basic understanding, working experience is an advantage)
o Application specific certification in windows like (Active directory certificate services, Mobile device management MDM) is an advantage.
• Excellent communications skills, oral, written and listening.
• Strong diagnostic and problem-solving skills and be able to interact effectively with customers to troubleshoot problems over the phone.
• More than three years of technical support role would be a plus.