Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
This is not “just another” customer service role. We are financials experts!About the Role
We work with a mix of customer use-cases as we cover multiple financial modules globally. Success in this role relies on determining where to take action and who to involve to get the best and most time efficient outcomes. Balancing multiple issues with competing priorities will become second nature. No two days are the same, so if you are looking for a fast paced, collaborative role where you will be consistently challenged while growing, learning and developing, this is a phenomenal fit.
What would you do all day?
Handle a queue of financial support cases, prioritizing issues based on severity and customer impact
Work through exciting problems, motivate change and implement solutions
Handle time critical issues
Build solid relationships with our customers
Collaborate with Product Managers, Quality Assurance, and Development to determine solutions or workarounds
Balance ownership of existing case load while troubleshooting newly discovered issues
Maintain your knowledge of new functionality and compliance changes
Maintain certifications and training as required for the role
Get involved with initiatives, councils and projects that inspire your passion in support
Use your energy, drive and resourcefulness to encourage, mentor and coach others throughout the company
Participate in rostered shifts as part of our 24/7 Global Support shifts (Support Around the World)
Understand and support our customers in the following areas:
Consolidations and Eliminations
Currency Translations
Reevaluation
Roll Forward
General Ledger Analysis
Allocations
Expenses
Asset Management
Core Financials Reporting
Delivered Integrations
About You
Basic Qualifications
3 years of experience with SaaS Financial Enterprise software (eg. SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, Cornerstone or a similar application) in a support, implementation or consulting environment
Confident communicator (verbally and in writing), who collaborates with business users and peers at all levels and varying technical abilities
Basic knowledge or previous experience with Object Oriented Programming languages (e.g. Java, C++, Python, C#, Ruby, PHP, TypeScript, Kotlin, Swift or similar)
Ability to read and analyze log files
Basic knowledge of SQL syntax to read existing scripts and queries.
Basic experience with api client (SoapUI, Test Studio, and/or Postman/Bruno)
Other Qualifications
A strong level of familiarity with financial terminology and business processes relevant to the role
Bachelor's degree in Finance, Accounting or related field, or equivalent work experience
Experience building internal and/or external facing documentation (KCS experience a plus)
Previous experience with web service integrations that use SOAP, WSDL, XML is an advantage
Previous experience performing in depth log analysis is an advantage
Previous experience with health monitoring tools is an advantage
Previous experience using and writing SQL basic queries is an advantage
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
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