Technical Support Analyst w. Python (Second Shift)

Technical Support Analyst w. Python – Second Shift 

The Technical Analyst operates as a liaison between development, operations and additional staff to research and solve application maintenance requests. Technical Analysts are curious, resourceful problem-solvers who love diving into code, troubleshooting complex issues, and taking on technical challenges within a SaaS environment.

 

Responsibilities  

• Liaise with Services, Product, and Support to investigate production issues/requests
• Propose and implement short term solutions for applications when applicable
• Take ownership of production issues and drive escalations
• Research and resolve issues using critical and logical thinking, ensuring financial data integrity and
• Write, execute, and validate Python-based scripts for data changes and bulk data corrections in a production environment
• Manage priorities through ticketing system
• Support technical customer implementations involving sensitive financial
• Assist in documentation of technical work instruction
• Recommend continuous improvement of operational and technical efficiencies
• Coordinate with Engineering and Product teams on future enhancements and capabilities
• Ability to understand Suvoda products, technical capabilities, and custom solutions
• Support application server management, deployment, and troubleshooting of lower and production environments
• Perform other duties, assignments, and/or special projects as time or circumstances necessitate

 

The working schedule for this role is between 14:00 - 22:00 EEST.

This is a remote role across Romania. 

 

Requirements:

• Bachelor’s degree or equivalent work experience and/or training preferred
• At least 1-1,5 years of experience in a similar technical role (writing python scripts, working w Sql and Django)
• Object-oriented programming experience with Python (including writing scripts)
• Daily use of PostgreSQL, Django, Python
• Knowledge of SQL scripting and databases
• Linux/Unix and Bash scripting experience is preferred
• JavaScript or Typescript experience is a plus 
• Ability to read and analyze application logs
• Version control experience (e. git)
• Open source software/web application development experience is a plus 
• Highly collaborative team player
• Experience working in a fast-paced technical support-oriented role
• Ability to communicate effectively with team members and management
• Prioritization of security and privacy
• Self-starter with the ability to independently manage time and priorities while meeting deadlines
• Sharp troubleshooting, problem solving, and analytical abilities
• Attention to detail
• Experience with configuring and populating a knowledge base tool is a plus
• Willingness to explore new technologies
• Experience supporting technologies in the Financial or Clinical Trial space preferred
• Experience with OWASP security best practices is a plus

 

 

 

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