About Waterworks
Waterworks is the premiere US brand for the luxury bath and kitchen. When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.
What We Provide
What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training and career growth opportunities.
The Role:
The Technical Product Support Advisor, Europe works out of the Waterworks Paris showroom and serves as the on-site technical authority, partnering closely with Sales teams to support tandem selling by delivering expert technical guidance to clients and trade professionals. Through active engagement in the showroom environment, this role collaborates with all associates to integrate technical product expertise into the sales process—enhancing accuracy, strengthening client trust, and supporting successful project outcomes. This role is also an advisor on the technical phone queue managing and resolving service tickets while delivering service excellence.
The advisor works in close partnership with the Technical Support Supervisor and Manager to develop and refine systems and processes that enable seamless technical project execution across all lines of business. This role coordinates and aligns all relevant stakeholders, including preferred plumbers when required, and provides comprehensive support throughout the project lifecycle (sales – installation).
As a Waterworks service ambassador, the Technical Product Support Advisor builds and maintains strong relationships with contractors, plumbers, and installers. This role is based out of the Waterworks Paris showroom.