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Job Title: Technical Success Consultant
Location: São Paulo, Brazil
Employment Type: Hybrid (3 days at the office)
Language requirements: Native level of Portuguese language and full business level of English & Spanish language are required
The Technical Consultant ensures customer success by delivering exceptional outcome-based services in support and enablement of those business goals. They use best practices, technical knowledge, and their industry expertise to deliver services to our strategic customers, as well as to a broader scope within the AVEVA customer base and sales activities. The Technical Consultant role helps shape our customers’ vision of how AVEVA software, including the PI System infrastructure supports and enhances business drivers and goals.
We are looking for people with strong real-time operational data system technical skills, or related Industry and technical experience. Typical activities include workshops, coaching sessions, installations/upgrades/migration experience, Asset Framework and Analytics training, use case discovery, demonstration, best practice documentation, PI System architecture development and documentation, and other activities to promote the adoption of the AVEVA solutions, including PI System, to all levels of a customer organization. You will collaborate with our entire organization to optimize the benefits of the Enterprise Infrastructure and help the customer move more rapidly in their journey towards getting value and being successful with the AVEVA solutions. The successful candidate will have relevant experience in one of AVEVA's core industries. Ideally, the candidate also has a broad knowledge around related modern technologies: Cloud, IoT, highly distributed systems, Analytics, Business Intelligence (BI), Artificial Ingelligence (AI) etc.
Responsibilities:
Lead workshops and coaching sessions to guide the customer in using the PI System successfully to realize their use cases.
Act as technical liaison to assigned customer accounts, collaborating with Customer Success Managers, to maximize customer value and drive new business.
Lead strategic conversation with customers to guide them through use case discovery and position AVEVA Products and Infrastructure to address those needs.
Lead conversations to help focus the vision where the PI System adds business value, at all customer levels. Examples include Administration/IT Staff, Operations Management and Staff, "C" level executives.
Have a strong interest in growing your career and participating in both internal and external training programs to keep abreast of emerging technologies and markets.
Display initiative and self-motivation to deliver high quality results along with meeting all expectations for both internal and external customers.
Influence and drive adoption of the PI Infrastructure through product demonstration, Proof of Value, and other promotional activities.
Assist with risk vs. benefit analysis to help the customer understand ramifications of various deployment options.
Proactively engage Enterprise Customers to promote enterprise-wide adoption and implementation of the PI Infrastructure.
Mentor other team members on industry, product, and/or technology topics.
Qualifications:
Bachelor’s degree or higher in engineering or another technical field
5+ yrs. experience with real-time operational data systems within an industrial manufacturing and/or operating industry
Hands on PI System experience, highly desired
Strong leadership, customer service, and interpersonal relationship skills
Solid oral, written, presentation, and communication skills
Ability to work as part of a team to solve problems and share best practices
Ability to set priorities and manage multiple activities
Experience working with C-level executives, a plus
A background in architectures and enterprise-wide design methodologies, a plus
Willing and able to travel, as required, possibly for up to 50%
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.