Please see more information about QBE careers here
Parramatta or Newcastle
Newly established Eligibility team
Hybrid working – a mix of office and work from home
The opportunity
We are seeking an experienced Technical Specialist to join a newly established Eligibility team within our Workers’ Compensation Nominal Insurer business. This team has been created to support upcoming legislative reforms that have changed how workers’ compensation claims - particularly psychological injury claims - are assessed and determined.
This is a pivotal technical role at QBE, supporting the delivery of fair, consistent and compliant claims outcomes within a complex and evolving legislative environment. The role is focused on providing specialist technical advice, guidance and decision support across eligibility and liability matters. It is well suited to professionals with strong legislative expertise, sound judgement, and confidence operating in structured, decision‑driven environments during periods of change.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Provide specialist technical advice and decision support on eligibility and liability matters for high‑volume, high‑turnover claims within the Nominal Insurer scheme.
Interpret and apply legislation, guidelines and frameworks to support accurate, timely and compliant decision‑making aligned to legislative reform requirements.
Support Case Managers and team leaders with complex, sensitive or precedent‑setting eligibility decisions.
Assist in embedding consistent decision‑making practices, technical standards and quality outcomes across the Eligibility team.
Maintain accurate, compliant documentation in line with regulatory, contractual and audit obligations.
Contribute to continuous improvement by identifying emerging risks, trends and opportunities as reforms are implemented.
About you
Extensive experience in workers’ compensation claims, with strong exposure to technical, legislative and compliance‑focused decision‑making
Strong working knowledge of legislative and statutory frameworks, with confidence interpreting and applying them in complex or changing conditions.
Demonstrated experience providing technical advice, coaching or decision support to Case Managers.
Excellent written and verbal communication skills, with the ability to clearly articulate complex decisions and legislative interpretations.
Strong judgement, attention to detail and resilience when managing sensitive or time‑critical matters.
A collaborative, adaptable mindset, with a willingness to support a newly established team navigating legislative change.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click here.
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.
Skills:
Analytical Thinking, Claims Settlement, Complex Claims, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Emotional Awareness, Individual Resilience, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Regulatory Compliance, Risk ManagementApplication Close Date: 19/05/2026 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.