ROCKWOOL is seeking a motivated and enthusiastic new graduate to join our team as part of an 18-Month Rotational Program based onsite at our Milton, ON head office. This full-time entry-level opportunity has been designed to provide recent graduates with a well-rounded introduction to the building materials industry through structured rotations of approximately six months each across Technical Services, Customer Services, and Inside Sales with the potential for permanent employment after the 18-month period.
Ready to help build a better future for generations to come?
In an ever-changing, fast-paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.
Join us and make a difference!
What You Will Be Doing
Technical Services – Months 1-6
Conduct a comprehensive review of ROCKWOOL's existing acoustic test data for roofing and wall assemblies
Compile structured inventory of all systems tested to date
Update ROCKWOOL's Acoustic Roof and Wall Assemblies catalogs ensuring catalogs reflect the most current available test data and serve as active technical resources for ROCKWOOL's internal teams and external stakeholders
Develop a working knowledge of key acoustic testing standards, including ASTM E90 (Standard Test Method for Laboratory Measurement of Airborne Sound Attenuation of Building Partitions and Elements), ASTM E413 (Classification for Rating Sound Insulation — STC), and ASTM E1332 (Standard Classification for Rating Outdoor-Indoor Sound Attenuation — OITC), among others
Gain hands-on exposure to the principles of building acoustics, including airborne sound transmission, sound absorption, and the factors that influence performance in both wall and roof/ceiling systems.
Work closely with the Technical Services team and internal subject matter experts to develop an understanding of how acoustic performance data is applied
Customer Service – Months 7-12
Support daily order management, including entering, updating, and tracking customer orders to ensure accuracy and on‑time delivery
Respond to customer inquiries (email/phone) related to products, pricing, availability, lead times, and shipment status
Collaborate with cross‑functional teams—Supply Chain (Logistics, Warehouse, and Production Planning)—to resolve service issues and support smooth order fulfillment
Assist with handling customer complaints, investigating root causes, documenting findings, and contributing to corrective action solutions
Analyze customer service metrics (e.g., OTIF, order accuracy, response times) and prepare performance reports to identify trends and improvement opportunities
Participate in process improvement initiatives, such as optimizing order workflows, enhancing service tools/systems, or contributing to customer experience projects
Gain exposure to systems (CRM/ERP), learning how data flows through customer service processes and how to maintain high-quality records
Inside Sales – Months 12-18
Proactively manage and grow assigned accounts through outbound calls and relationship building
Identify upsell and cross-sell opportunities to increase revenue and product penetration
Prepare quotes, negotiate within guidelines, and close sales to achieve monthly targets
Maintain accurate CRM records, including pipeline activity
Collaborate with cross-functional teams to ensure smooth order execution and customer satisfaction
Monitor sales performance metrics and adjust approach to meet or exceed goals
Attend tradeshows and conduct in person meetings with the outside sales team
What You Bring
College Diploma or bachelor’s degree in Engineering, Business, Marketing, is required
Up to 1 year of relevant work or co-op experience, post degree/diploma
Genuine interest in sustainability and building materials or construction industries
What We Offer
Competitive Pay & Benefits from Day 1: Comprehensive medical, dental, massage therapy, and vision plans.
Retirement Pension Matching Program
Paid Time Off: Generous PTO, paid holidays, and top up plans for maternity and paternity leave.
Educational Assistance & Career Growth: Invest in your future.
Wellness Perks: Fitness reimbursement and EAP access.
Safety First: Company-provided PPE and programs to keep you protected
Who We Are
Founded in 1937 in Denmark, ROCKWOOL transforms volcanic rock into sustainable, innovative products that improve lives and communities. With over 12,000 employees across 51 manufacturing facilities in 40+ countries, we share one common mission: to release the natural power of stone to enrich modern living. Sustainability is central to our business strategy. Through our partnership with One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.
Work Environment & Conditions:
Our offices are designed to inspire collaboration, creativity, and meaningful social interactions., empowering employees to achieve balance and bring their best selves to work. ROCKWOOL is deeply committed to giving back to our communities. Through global philanthropic initiatives, community involvement, and sustainability efforts, we strive to create a positive impact in the communities we serve.
Our Culture and Commitment:
We are dedicated to fostering an inclusive workplace where everyone feels valued, respected, and heard. With employees representing 79 nationalities, we champion diversity, provide equal opportunities, and actively combat all forms of discrimination. At ROCKWOOL, you'll find a welcoming team environment built on what we proudly call “The ROCKWOOL Way”. This cultural foundation reflects our core values: ambition, responsibility, integrity and efficiency.
ROCKWOOL is proud to be an Equal Opportunity Employer. We assess all qualified candidates based solely on their skills and qualifications, without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.